Chapter 10

Question 1

What is incremental change?

Answer 1

series of continual progressions that often affects on part of the organization
through normal structure and management
tech improvements and product improvements

Question 2

What is radical change?

Answer 2

breaks the frame of reference for the organization and transforms it entirely
new structure and management
breakthrough tech and new products creating new markets

Question 3

What are the 4 strategic types of change?

Answer 3

Technology, products/services, strategy/structure, culture

Question 4

What are the 5 steps for successful change?

Answer 4

Idea
Needs
Adoption
Implementation
Resources

Question 5

What is the ambidextrous approach?

Answer 5

create ideas through organic management

implement ideas through mechanistic management

Question 6

What are 4 ways to create/maintain the ambidextrous approach?

Answer 6

1. Switching structures
2. Separate creative department
3. Venture Teams -> skunkworks
4. Corporate entrepreneurship -> technical and management champion

Question 7

What are the 3 requirements for a successful new product?

Answer 7

1. Understand customer needs and pay attention to marketing
2. Make use of outside technology and advice
3. Top management support

Question 8

What organization design supports new product success and its 3 aspects?

Answer 8

Horizontal Coordination Model

1. department specialization
2. boundary spanning
3. horizontal coordination

Question 9

Explain the dual core approach

Answer 9

used for strategy and structure change

admin changes -> mechanistic management
technical changes -> organic management

Question 10

Explain the 3 forces for culture change

Answer 10

reengineering and horizontal organizing
diversity
learning organization

Question 11

What is organizational development?

Answer 11

focus on human and social aspects to adapt and solve problems

Question 12

Name 3 ways to incorporate organizational development

Answer 12

1. Large group intervention
2. Team building
3. Interdepartmental activities

Question 13

What is transformational leadersip?

Answer 13

create an environment that supports exploration, risk taking, sharing of ideas

Question 14

What are the 3 steps in the change commitment process?

Answer 14

Preparation
Acceptance
Commitment -> installation and instituionalization

Question 15

Name 5 barriers to change

Answer 15

1. Excessive focus on cost
2. Failure to perceive benefits
3. Lack of coordination and cooperation
4. Uncertainty avoidance
5. Fear of loss - power, status position

Question 16

State the steps in change implementation (Kotter’s)

Answer 16

1. Establish sense of urgency
2. Establish a coalition to guide change
3. Create vision/strategy for change
4. Find an idea that fits the need
5. Develop plan to overcome resistance
6. Create change teams
7. Foster idea champions