Chap 8. Project Quality Management Flashcards
Who is responsible for managing quality?
Everyone (including project manager, project team and even stakeholder). Although project team is responsible for the project quality deliverables.
What is QA?
QA is the quality assurance for overall project performance.
Difference between QA and QC?
Quality assurance and quality control.
Outputs of QA are quality reports, test and evaluation documents. QA is prevention-driven activity to do the work correctly the first time.
outputs of QC are quality control measurements and verified deliverables. QC is inspection-driven activity to keep mistakes out of the customer’s hands.
What is quality planning?
The process of creating a plan to meet the requirements of quality. Happens before project.
Managing quality is what type of process?
Executing
What is Kaizen technology process?
Small improvement over a steady and continuous time to save cost and ensure quality
What is another name for the Ishikawa diagram?
Fishbone. Cause-effect analysis.
What is TQM (Total Quality management)?
A business philosophy to find methods to continuously improve products, services and business practices.
What are the 3 process within the Project quality Management knowledge area?
- Quality Planning (Plan Quality management)
- Quality Managing (Manage Quality)
- Quality Controlling (Control Quality)
What are the types of cost of quality costs? (3)
- Prevention Costs
- Appraisal Costs
- Failure Costs
What are prevention costs? (within cost of conformance)
Costs related to the prevention of poor quality. It is a cost of conformance.
What are the appraisal costs? (Within cost of conformance)
Costs related to evaluating, measuring, auditing and testing. It is a cost of conformance.
What are the failure costs (Internal/External, a cost of nonconformance)?
Costs related to nonconformance of the products, service or deliverables.
Internal Failure costs are failures found by the project (rework, scrap).
External failure costs are found by the customer (lost business, liabilities, warranty)
What is cost of conformance?
It is the cost spent during the project to avoid failures. (including prevention costs and appraisal costs)
What is the cost of non-conformance?
It is the cost spent during and after the project because of failures. (internal and external)
