Chap 10. Project Communications Management

Question 1

What is the communications model formula?

Answer 1

N x (N-1) / 2
where n = stakeholders

Question 2

If you have 5 stakeholders, and have added 4 new members. How many MORE communication channels do you need?

Answer 2

9x8/2 - 5x4/2
= 36 - 10
= 26

Question 3

What are the 5Cs of Communication?

Answer 3

Correct
Concise
Clear
Cohesive
Controlled

Question 4

When is an exception report completed?

Answer 4

An exception report is typically completed when variances exceed a given limit.

Question 5

What are the 3 components in a communication?

Answer 5

Sender, Receiver, Message

Question 6

Will project length affect project communications?

Answer 6

Yes

Question 7

When does lessons learned identification take place in the project?

Answer 7

Throughout the project.

Question 8

What are the process in Project Comm Management?

Answer 8

1. Plan Communications Management
2. Manage communcations
3. Control Communications

Question 9

93% of communication is nonverbal

Answer 9

True. 55% depends on tone and pitch.

Question 10

What are some key themes/ideas in managing meetings?

Answer 10

1. Agenda
2. Has a start and stop time
3. Everyone on point
4. Manage expectations
5. Record actions and assignments
6. Follow up as needed

Question 11

What are some considerations for communications in adaptive environment?

Answer 11

• Documentation is not considered a value-add.
• Protect the project team from being interrupted during iterations.
• face to face and informal
• daily scrum meetings
• sprint review & retrospective

Question 12

Give an example where you include the components of communication model.

Answer 12

A sends a text message to B.

• A - sender
• A’s Phone carrier system - encoder
• The text message - message/medium
• B’s phone carrier system - decoder
• B - receiver
• read receipts - acknowledgement

Question 13

What is an example of interactive communications?

Answer 13

phone call, meetings face to face, ad hoc meetings

Question 14

What is an example of push communication?

Answer 14

Email

Question 15

What is an example of pull communication?

Answer 15

Retrieving info from secured database web portal

Question 16

What is an example of mass communication?

Answer 16

EMail blasts

Question 17

What are some communication artifacts?

Answer 17

Memos, public release, email agenda, recorded phone conversations, briefings, etc. Anything that resulted from a communication.

Question 18

What is included in a work performance report?

Answer 18

1. costs
2. budget.
3. scope.
4. schedule
5. project status (RAG ratings_
6. Quality

Question 19

What is an example of paralingual communications?

Answer 19

pitch, tone

Question 20

What is active listening?

Answer 20

Confirms and acknowledge the message, can summarize, feedback, questions, ask for clarity.

Question 21

What can be an effective listening?

Answer 21

Really pay attention in visual clues, ask relevant questions.

Question 22

What is a noise in communication?

Answer 22

Anything that interferes with the delivery of message.

Question 23

What is a barrier in communication?

Answer 23

Anything that blocks with the delivery of message.