Chap 10. Project Communications Management Flashcards
What is the communications model formula?
N x (N-1) / 2 where n = stakeholders
If you have 5 stakeholders, and have added 4 new members. How many MORE communication channels do you need?
9x8/2 - 5x4/2
= 36 - 10
= 26
What are the 5Cs of Communication?
Correct Concise Clear Cohesive Controlled
When is an exception report completed?
An exception report is typically completed when variances exceed a given limit.
What are the 3 components in a communication?
Sender, Receiver, Message
Will project length affect project communications?
Yes
When does lessons learned identification take place in the project?
Throughout the project.
What are the process in Project Comm Management?
- Plan Communications Management
- Manage communcations
- Control Communications
93% of communication is nonverbal
True. 55% depends on tone and pitch.
What are some key themes/ideas in managing meetings?
- Agenda
- Has a start and stop time
- Everyone on point
- Manage expectations
- Record actions and assignments
- Follow up as needed
What are some considerations for communications in adaptive environment?
- Documentation is not considered a value-add.
- Protect the project team from being interrupted during iterations.
- face to face and informal
- daily scrum meetings
- sprint review & retrospective
Give an example where you include the components of communication model.
A sends a text message to B.
- A - sender
- A’s Phone carrier system - encoder
- The text message - message/medium
- B’s phone carrier system - decoder
- B - receiver
- read receipts - acknowledgement
What is an example of interactive communications?
phone call, meetings face to face, ad hoc meetings
What is an example of push communication?
What is an example of pull communication?
Retrieving info from secured database web portal
What is an example of mass communication?
EMail blasts
What are some communication artifacts?
Memos, public release, email agenda, recorded phone conversations, briefings, etc. Anything that resulted from a communication.
What is included in a work performance report?
- costs
- budget.
- scope.
- schedule
- project status (RAG ratings_
- Quality
What is an example of paralingual communications?
pitch, tone
What is active listening?
Confirms and acknowledge the message, can summarize, feedback, questions, ask for clarity.
What can be an effective listening?
Really pay attention in visual clues, ask relevant questions.
What is a noise in communication?
Anything that interferes with the delivery of message.
What is a barrier in communication?
Anything that blocks with the delivery of message.
