Chap 7 Key Terms Flashcards
1
Q
active listening
A
2
Q
brand
A
3
Q
certification
A
4
Q
credential
A
5
Q
customer relations
A
6
Q
desensitization
A
7
Q
empathy
A
8
Q
friendly language
A
9
Q
news media
A
10
Q
outreach
A
11
Q
press release
A
12
Q
public relations
A
13
Q
qualification
A
14
Q
social media
A
15
Q
stakeholders
A
