Change & The Organisation 2 Flashcards
What are the roles involved in the change process?
- Idea-Generator (Advocate)
- Sponsor (Executive Leadership)
- Line Managers
- Targets/Implementers
What is a change managers role?
Often included in the project/programme management team and to assist with the management of project/programme by managing the change elements.
Checking buy in, schedule change
What is the change agent role?
- To build stong networks across the organistion
- Connect LMs engaged in change with others in similar position
- Ensure effective communication takes place up and down the hierarchy
- Observce and spread ideas, information and initiatives
- Advise sponsors, LMs and targets where they see opportunities to add value
- Smooth access to resources needed by various groups, knowing where to go for help
- Help sponsors, LMs and targets fulfil their own roles well and to avoid taking over others roles
What is one of the greatest contributors to change success?
Active and visible executive sponsorship
What is one of the greatest obstacles for change success?
Ineffective change management sponsorship from senior leaders
What are the 10 key activities that good sponsors should have?
- Maintain and articulate a clear and attractive vision for change
- Use influence and other interactions to advocate the change
- Build and maintain a sense of urgency and priority
- Acting as a role model for the new behaviours and establishing the new norms
- Good communication on a number of media and two way comms
- Provide good training, mentoring and coaching for levels
- Funding for dedicated resources
- Align organisational infrastructure environment and reward system
- Align change initiative with wider organisational/strategic goals
Who should change agents have a close working relationship with?
Line managers
What problems will change agents often have to deal with as part of their work with line managers?
Mixed motivation
Concerns about exposure
Concern about loss of control
Clarity about who is involved
Which two people do employees want to hear from regarding change?
- Most senior person involved in the change (Business message)
- Line manager (Personal messages)
What seven methods can be used to gain LM (critical mass) support?
- Engagement with LMs
- Create sense of urgency for change
- Provide privileged access to the thinking that has led to the need for change
- Pilot ideas and seek feedback for practicalities of change
- Involvement in developing proposals and plans
- Respond to concerns, communicate copiously
- Enable middle managers to communicate credibly and directly to their people
What are two drivers of change?
Why change?
Why now?
What are two types of change and describe them
Emergent change - Response to external factors, trends, pressures does not normally change the business model.
Planned change - Amendment to the strategic process within an organisation and requires strategy planning
Describe the steps of cascading descions.
Strategy
Strategy objectives
Change portfolio
Change initiatives
Outcomes and benefits
(Feedback loops required)
What should an organisation develop at the start of a change process?
A shared vision
Facilitated via workshops/stakeholder engagement
What should be considered when writing a vision statement?
- Consumable by a number of stakeholders
- Terms that are culturally relevant
- Inspirational to the audience
- It’s verifiable
- Provides a basis for developing the target operating model or blueprint
- Recognise obstacles or constraints
- Appropriate size and length for it’s purpose
