Change & The Individual

Question 1

What are the stages of the Change Curve?

Answer 1

1. Shock
2. Denial
3. Anger/blame
4. Bargaining/self blame
5. Depression and confusion
6. Acceptance
7. Problem solving

Question 2

What steps can you take to mitigate the effects of change?

Answer 2

Communicate clearly and consistently
Be clear about what will change, why and when
Don’t make change an add on
Provide lots of support

Question 3

Who defined the framework relating to the stages of transition and what is it called?

Answer 3

William Bridges, Bridges Transition

Question 4

What are the two main areas of the Bridges Transition?

Answer 4

Change and Transition

Question 5

Define Change within the Bridges Transition

Answer 5

The actual events, activities, steps that can be put into a diary or project plan

Question 6

Define Transition within the Bridges Transition

Answer 6

The human, psychological process of letting go of one pattern and engaging with a new one

Question 7

What are the three stages of Transition?

Answer 7

Endings
Neutral Zone
New beginnings

Question 8

What takes place in “Endings”?

Answer 8

Allows us to understand the need for change

Why change is unavoidable
Celebrate the past - achievements not forgotten or ignored
Communicate - Sharing information and feedback

Question 9

What takes place in the “Neutral Zone”?

Answer 9

A time of uncertainty and the period for change itself, between old and new

Share problems and solutions
Picture of new beginnings
Trying different solutions & seeking the opportunity for development

Question 10

What takes place in “New Beginnings”?

Answer 10

Gives people purpose and a sense of where they are going (Purpose & plan)

Where they’re going and how to get there?
Embedding the new way
Celebrate milestone achievements not past glories

Question 11

What are the stages of expectancy theory?

Answer 11

Effort - Performance - Reward

Will the effort lead to high performance? = Will improved output/outcome deliver rewards (Can management deliver?) = Is the outcome desirable?

Question 12

Provide some examples of intrinsic rewards?

Answer 12

Promotion
New challenges
More responsibility

Question 13

Provide an example of extrinsic rewards

Answer 13

Bonuses or prizes

Question 14

Provide some examples of hygiene factors

Answer 14

Supervision
Working Conditions
Job security
Salary
Relationships

Question 15

Provide some examples of motivators

Answer 15

Learning new skills
New roles
Increased responsibility
More interesting work

Question 16

What three core areas are seen as motivating people?

Answer 16

Autonomy
Mastery
Purpose

Question 17

What comprises autonomy?

Answer 17

Self-direct
Decide on direction, method and circumstances

Question 18

What comprises mastery?

Answer 18

Grow, develop and excel
Be better at valued things

Question 19

What comprises purpose?

Answer 19

Adds value to the enviroment

Question 20

What are the stages of Maslow’s Hierarchy of Needs (Bottom up)?

Answer 20

Physiological needs - Food, water, shelter
Safety needs
Love needs - Feel part of a group, work harder to perform better
Esteem needs - Praise, recognition, status, feeling of self worth
Need of self-actualisation - Need to be the best they can be, be creative

Question 21

What are the two types of anxiety?

Answer 21

Learning anxiety
Survival anxiety

Question 22

Define learning anxiety

Answer 22

A fear of not being able to learn something new and a sense of incompetence whilst acquiring new skills and knowledge.

High learning anxiety will impede change as individuals have a fear of learning something new.

Question 23

Define survival anxiety

Answer 23

A fear of not surviving the change. High survuval anxiety encourages individuals to support the change.

A low survival anxiety equals a low success rate as staff do not feel concerned about the change being made.