Change & The Individual Flashcards
What are the stages of the Change Curve?
- Shock
- Denial
- Anger/blame
- Bargaining/self blame
- Depression and confusion
- Acceptance
- Problem solving
What steps can you take to mitigate the effects of change?
Communicate clearly and consistently
Be clear about what will change, why and when
Don’t make change an add on
Provide lots of support
Who defined the framework relating to the stages of transition and what is it called?
William Bridges, Bridges Transition
What are the two main areas of the Bridges Transition?
Change and Transition
Define Change within the Bridges Transition
The actual events, activities, steps that can be put into a diary or project plan
Define Transition within the Bridges Transition
The human, psychological process of letting go of one pattern and engaging with a new one
What are the three stages of Transition?
Endings
Neutral Zone
New beginnings
What takes place in “Endings”?
Allows us to understand the need for change
Why change is unavoidable
Celebrate the past - achievements not forgotten or ignored
Communicate - Sharing information and feedback
What takes place in the “Neutral Zone”?
A time of uncertainty and the period for change itself, between old and new
Share problems and solutions
Picture of new beginnings
Trying different solutions & seeking the opportunity for development
What takes place in “New Beginnings”?
Gives people purpose and a sense of where they are going (Purpose & plan)
Where they’re going and how to get there?
Embedding the new way
Celebrate milestone achievements not past glories
What are the stages of expectancy theory?
Effort - Performance - Reward
Will the effort lead to high performance? = Will improved output/outcome deliver rewards (Can management deliver?) = Is the outcome desirable?
Provide some examples of intrinsic rewards?
Promotion
New challenges
More responsibility
Provide an example of extrinsic rewards
Bonuses or prizes
Provide some examples of hygiene factors
Supervision
Working Conditions
Job security
Salary
Relationships
Provide some examples of motivators
Learning new skills
New roles
Increased responsibility
More interesting work
What three core areas are seen as motivating people?
Autonomy
Mastery
Purpose
What comprises autonomy?
Self-direct
Decide on direction, method and circumstances
What comprises mastery?
Grow, develop and excel
Be better at valued things
What comprises purpose?
Adds value to the enviroment
What are the stages of Maslow’s Hierarchy of Needs (Bottom up)?
Physiological needs - Food, water, shelter
Safety needs
Love needs - Feel part of a group, work harder to perform better
Esteem needs - Praise, recognition, status, feeling of self worth
Need of self-actualisation - Need to be the best they can be, be creative
What are the two types of anxiety?
Learning anxiety
Survival anxiety
Define learning anxiety
A fear of not being able to learn something new and a sense of incompetence whilst acquiring new skills and knowledge.
High learning anxiety will impede change as individuals have a fear of learning something new.
Define survival anxiety
A fear of not surviving the change. High survuval anxiety encourages individuals to support the change.
A low survival anxiety equals a low success rate as staff do not feel concerned about the change being made.
