Change Readiness

Question 1

What is the change formula?

Answer 1

C = [A B D] > X

Question 2

Define the elements of the change formula

Answer 2

C = Change
A = Level of dissatisfaction with the status quo
B = Desirability of the proposed change or end state
D = Practicality of the change
X = The perceived cost of the change

Question 3

What considerations should be made when scaling the size of your network?

Answer 3

Impact on everyday work

Number/variety of stakeholders affected by the change

Experience with change

Time allowed to complete and absorb the change

Question 4

What are the advantages of internal recruitment?

Answer 4

Familiar with the organisation

Quick recruitment process

Career development opportunity

Question 5

What are the disadvantages of internal recruitment?

Answer 5

Unavailable appropriate skills and knowledge

Resistance from colleagues

May be reluctant to go back to original role

Question 6

What are the advantages of external appointments for change team?

Answer 6

Specialist knowledge and skills

Knowledge transfer

No emotional attachment

Question 7

What are the disadvantages of external appointments within the change team?

Answer 7

Don’t understand the organisation

Reduce opportunities for ownership

Lengthy process

Question 8

What are the 5 stages of the Tuckwell method in team development?

Answer 8

1. Forming
2. Storming
3. Norming
4. Performing
5. Adjourning or mourning

Question 9

What steps should be considered in building team effectiveness?

Answer 9

1. Team mission, planning and goal setting
2. Team roles
3. Team operating process
4. Team interpersonal relationships
5. Inter-team relationships

Question 10

What recurring actions should be included within a change management plan?

Answer 10

Stakeholders

Communications

Developing skills

Building support

Resistance

Feedback

Measurement

Question 11

What are the three symptoms of resistance?

Answer 11

Audible unhappiness

Disengagement

Sabotage

Question 12

What are the four situational factors when building a strategy?

Answer 12

1. The amount and kind of resistance that is anticipated
2. How powerful the initiator of the change is in relation to the resisters
3. Who are the people who have the relevant data to design the change and the energy to implement it

How great are the risks to organisational performance and survival if the change isn’t made

Question 13

How can you build momentum in change?

Answer 13

Timing of communication

A phased approach to implementation

Keep visibility of the change high

Task managers with the responsibilities for delivery