Change Management Flashcards
1
Q
Four stages of change (Jansens)
A
Contentment, denial, confusion, renewal
2
Q
A time of great energy but often lacks structure
A
Renewal
3
Q
Focus is on fine tuning and sustaining systems
A
Contentment
4
Q
Marked by uncertainty, ambiguity, rumors, and suspicion
A
Confusion
5
Q
Initial response of trying to suppress the pressures of change
A
Denial
6
Q
Five categories that describe the rate at which people adopt to change
A
Innovators, early adopters, early majority, late majority, laggards
7
Q
Internal environment, external environment, globalization, peace, and demographics are all what?
A
Pressures for organizational change
8
Q
What are the three types of adaptability that are critical in leaders for change management
A
Cognitive, emotional, dispositional
