Ch8 Management Skills Communicating

Question 1

Define communication

Answer 1

Exchange of information between 2 or more parties

Question 2

Types of communication

Answer 2

Internal , external, verbal, written , visual

Question 3

Principles of effective communication

Answer 3

1 accuracy 2 appropriate 3 preparation 4 confidentiality 5 feedback

Question 4

Advantage and disadvantage of verbal

Answer 4

(Advantage 1 fast communication 2 repeat the message 3 personal connection 4 powerful impact)
(Disadvantage 1 no record 2 not listening 3 lack of preparation 4 message length)

Question 5

Advantage and disadvantage of written

Answer 5

(Advantage 1 record 2 reference 3 speed 4 accurate)
(Disadvantage 1 slow feedback 2 security 3 cost 4 delayed decision making

Question 6

Advantage and disadvantage to visual

Answer 6

(Advantage 1 easy to understand 2 easy to recall 3 presentation)
(Disadvantage 1cost 2 cannot be used alone 3 over use

Question 7

Factors to consider when choosing method of communication

Answer 7

1 cost 2 message content 3 urgency 4 record

Question 8

Advantages of effective communication

Answer 8

1 productivity 2 industrial relations 3 customers 4 improved decision making 5 employee morale