Ch13 Human Resource Management

Question 1

What is human resource management(hrm)

Answer 1

Is a system of recruiting employees to the business

Question 2

Functions of hr manager

Answer 2

1 human resource planning(hr planning) 2 recruitment and selection 3 training and development 4 rewards 5 performance appraisal 6 employer-employee relationship

Question 3

Steps in human resource planning

Answer 3

1 review current staff 2 forecast human resource needs 3 estimate labour turnover 4 create an hr plan 5 review the plan

Question 4

Benefits of human resource planning

Answer 4

1Training needs 2 enough staff 3 labour turnover

Question 5

A-h recruitment and selection process

Answer 5

A:job description (b)person specification(c) job advertisement(d) screening candidates(e)selection tests(f)interview(g)reference check(h)job offer

Question 6

What selection test are used

Answer 6

Intelligence test(numerical and language reasoning)

Personality test

Work sample tests

Question 7

What is internal and external recruitment

Answer 7

I)Fills job with existing employees
E) new employees to fill spot

Question 8

Advantage and disadvantage of external recruitment

Answer 8

1) best candidate (2) new ideas (3)introduce change (4) more skills

Disadvantage (1)lower employee motivation (2)cost (3)slower integration time(4)unsuitable employee

Question 9

Benefit of recruitment and selection

Answer 9

1)Increased productivity 2 new ideas. 3 employee retention

Question 10

Advantage and disadvantage of on the job training

Answer 10

1) cheaper (2) faster integration (3) increased productivity

Disadvantage (1) quality of training (2) staff resentment (3)bad habits

Question 11

Advantage and disadvantage off the job training

Answer 11

1) high quality (2) exchanging ideas (3) lower workplace absenteeism

Disadvantage (1) expensive (2) lack of relevancy (3) reduced productivity

Question 12

Define development

Answer 12

Long term approach used for existing employees, encourages take new challenges and focus on career development

Question 13

Advantage of training and development

Answer 13

1)Increased productivity (2) industrial relations(3) future managers

Question 14

Examples of financial rewards

Answer 14

Salary , piece rate , time rate

Question 15

Examples of non financial rewards

Answer 15

Benefit in kind(bik)

Job enlargement

Extra holidays

Question 16

Be edits of rewards

Answer 16

Employee motivation

Employee recruitment and retention

Increased job satisfaction

Question 17

What is performance appraisal and the steps

Answer 17

Review of employees performance usually carried out by direct manager or hr manager

(1) set performance targets
(2)measure employee performance
(3)performance appraisal meeting

Question 18

Benefit of performance appraisal

Answer 18

Training needs

Promotion

Performance related pay

Employee motivation

Industrial relations

Question 19

How to get positive employees employee relationship

Answer 19

1) honest communication (2)training (3)sociol activities (4)health and safety (5) grievance procedure(way of solving workplace problems and complains