Ch2 RESOLVING CONFLICT IN WORKPLACE

Question 1

Name the 7 elements of a valid contract

Answer 1

Agreement,Intention to contract,Capacity to contract,consent to contract,consideration,legality of purpose,legality to form

Question 2

Ways of terminating a Contract

Answer 2

1.Performance=both parties complete their side of the contract

2.Agreement=both parties mutually agree to end the contract

3.Frustration=unforeseen event arises

4.Breach of Contract=When one party breaks their side of contract

Question 3

What are the Remedies for breach of contract

Answer 3

1.Compensation =One party pays other compensation for loss suffered

2.Rescind(cancel) contract=both parties return to the position before the breach took place

3.Specific Performance=Party thst breached is ordered to complete their part

Question 4

(Resolving consumer conflict)
WHAT IS SALE AND GOOD AND SUPPLY OF SERVICE ACT 1980

Answer 4

(Good must be)
-of merchantable quality
-fit for purpose
-As per sample
(Services must be)
-From a supplier with the necessary skills
-Provided with proper care and diligence

Question 5

What is the Consumer Protection Act 2007

Answer 5

Aims to protect consumers from unfair business practices.

-Misleading descriptions
-Price Desplay Regulations

Question 6

What does an Ombudsman do

Answer 6

Investigates complaints from the public when they have been unfairly treated by a public body e.g The HSE. Their service is also free

Question 7

What is the small claims procedure

Answer 7

It’s a quick way of resolving conflict.The service is provided through local district courts and the maximum claim is 2000