Ch14 Managing Change Flashcards
Define change management
Processes used to identify and adapt to change in business environment
5 ways a business can change
1) technology (2)employee (3)consumers (4)laws (5) competitors
What are the resistance to change
(1)fear of failure (2) redundancy (3) loss of control (4)lack of rewards (5)laziness
Ways to overcome resistance to change
(1) open communication (2) employee involvement (3) leading by example (4) rewards (5) training
What is employee empowerment
Gives employees certain amount of independence and responsibility for decision making
Ways to encourage employee empowerment
Investment in training (2) rewards (3) trusting employees (4) control mechanism
Advantage and disadvantage of employee empowerment
(Advantage 1 decision making 2 employee motivation 3 management time 4 better customer service)
(Disadvantage 1 employee training 2 managerial control 3 lower motivation 4 less managerial supervision)
Stages in formation of a team
1) forming (2)storming (3) Norming (4) performing
Benefits of teamwork
(1) greater employee motivation (2) improved communication skills (3) better decision making (4) faster task completion
What is total quality management(tqm)
(1)focus on customers (2)continuous improvements (3) employee empowerment (4) quality assurance (5)teamwork
Benefit and risk of quality management
Benefit (1) improved quality (2) lower cost (3) employee motivation(4)Increased sales (Risks) (1)slow process (2) pressure on staff(3) high costs (4) staff resistance
Differant technology in business
CAD(computer-aided design)
CAM(computer-aided manufacturing)
CIM(computer-integrated manufacturing)
Voice recognition software
Impact technology on management
(1) wider span of control (2) speed of communication (3) management stress (4) improved decision making
(5) production
Cost of technology on business
Increased (1) Large capital costs (2) employee training
Reduced costs (1) improves quality (2) staff redundancy
