Ch 9 - Building Effective Teams and Teamwork Flashcards
Forming stage
When team members are oriented to each other and establish clarity of purpose.
Norming stage
When expectations become clear, a group identity is formed, and the norms become clear and accepted. In the norming stage, the team is faced with creating cohesion and unity, differentiating roles, identifying expectations for members, and enhancing collaboration.
Storming stage
When members question the team’s direction, the leader, roles of other members, and task objectives.
Performing stage
When the team is able to function as a highly effective and efficient unit.
Task-facilitating
Help the team accomplish its outcome objectives.
Blocking
Behaviors that stand in the way of or inhibit the effective performance of a team, or that subvert team member effectiveness.
Relationship-building
Emphasize the interpersonal aspects of the team.
Task roles
Whose focus is on completing the group’s goals.
Effective feedback
Focusing feedback on a specific situation or incident
Everest goals
Represent an ultimate achievement, an extraordinary accomplishment, or a beyond-the-norm outcome.
Appropriately challenging goals
One of the factors affecting the motivating potential of stated goals—hard goals tend to be more motivating than easy goals.
SMART goals
Specific, measurable, aligned, realistic, and time-bound.
Specific goals
Measurable, unambiguous, and behavioral.
Building credibility
- By encouraging and coaching team members to help them improve.
- By managing disagreements: team leaders should avoid ignoring disagreements.
- By being clear and consistent: team leaders should avoid being inconsistent in their viewpoints.
- By creating positive energy: team leaders should avoid being critical of the circumstances in which the team finds itself
