Ch 10 - Leading Positive Change

Question 1

Milestones

Answer 1

Benchmarks to determine when detectable progress will have occurred. Specifying a certain point in time by which a measurable amount of progress will have been achieved is a key to establishing effective milestones.

Question 2

Measures

Answer 2

Methods for assessing levels of success. Determining a system to collect data at certain time intervals in particular ways to focus on key outcomes desired is a key to establishing effective measures for positive change.

Question 3

Metrics

Answer 3

Specific indicators of success. Identifying two or three indicators that specify the results that are to be achieved is a key to establishing effective metrics for positive change. In addition, identifying indicators where the outcomes desired are from the vision of abundance is a key to establishing effective metrics for positive change.

Question 4

Motivation

Answer 4

A combination of desire and commitment demonstrated by effort.

Question 5

Positive deviance

Answer 5

Change toward excellence, perfection, psychological flow, and the like, usually depicted as a shift to the light along the continuum that shows normal, healthy performance in the middle.

Question 6

Positive energizers

Answer 6

People who strengthen and create vitality and liveliness in others.

Question 7

Negative deviance

Answer 7

Change toward illness, error, conflict, and the like, usually depicted as a shift to the left along the continuum that shows normal, healthy performance in the middle.

Question 8

Negative energizers

Answer 8

People who deplete good feelings and enthusiasm in others and make them feel diminished, devalued, or criticized.

Question 9

Abundance approach

Answer 9

The right side of the performance continuum, characterized by concepts such as striving for excellence and being ethically virtuous, which are especially relevant to the skill of leading positive change.

Question 10

Accommodating approach

Answer 10

A response to conflict that tries to preserve a friendly interpersonal relationship by satisfying the other party’s concerns while ignoring one’s own. It generally ends with both parties losing

Question 11

Deficit approach

Answer 11

The left side of the performance continuum, characterized by concepts such as solving problems and making a profit.

Question 12

Collaborating approach

Answer 12

The cooperative, assertive, problem-solving mode of responding to conflict. It focuses on finding solutions to the basic problems and issues that are acceptable to both parties rather than on finding fault and assigning blame.

Question 13

Frameworks

Answer 13

Help provide stability and order in the midst of constant change. Frameworks are familiar patterns that managers can use to clarify complex or ambiguous situations.

Question 14

Reflective probe

Answer 14

To clarify the message and help the communicator feel open and safe in sharing more messages.

Question 15

Clarification probe

Answer 15

A question designed to clarify information given by an interviewee.

Question 16

Reflected best-self feedback

Answer 16

A technique that managers can use to enhance positivity and focus on strengths by providing people with feedback on their strengths and unique capabilities rather than on their weaknesses.