ch 8 end of chapter

Question 1

Chandler Wright is a student at Georgia Tech University. She is setting up her email for outgoing email using her university email​ address, which is hosted by Georgia Tech. To set it​ up, she would enter the name of the​ ________ server so when she sends an outgoing​ email, it will first be transmitted to a port on the​ university’s server.

A. IM
B. TCP/IP
C. POP
D. IMAP
E. SMTP

Answer 1

E. SMTP

Question 2

Which of the following statements about Internet Mail Access Protocol​ (IMAP) is​ true?

A. IMAP requires the installation of client software and cannot work on web browsers.
B. IMAP allows access to email only from a single​ device, ensuring privacy.
C. IMAP is an outdated protocol for organizing outgoing mail.
D. IMAP maintains emails on a server instead of on a single machine.
E. IMAP deletes indicators regarding the status of​ emails, such when a user has replied or read an email.

Answer 2

D. IMAP maintains emails on a server instead of on a single machine.

Question 3

Brasfield and​ Gorie, Inc., a large advertising company with offices across the​ country, began an employee discussion forum on its website to allow employees to develop a sense of identity and solidarity. There were no restrictions on employee postings to allow employees to interact freely.​ However, a few months​ later, a few employees began criticizing the company on the forum and undermining morale. The company does not want to limit employee​ interaction, but at the same​ time, it would like to limit what employees can write. Which of the following features of a discussion forum will help them achieve this​ goal?

A. Anonymity
B. Forum leaders
C. Version control
D. Telepresence
E. Moderators

Answer 3

E. Moderators

Question 3

Which of the following is a​ web-based email service that was built from the ground up to work within the browser rather than with client software installed on a​ computer?

A. Groupwise
B. IM
C. Gmail
D. Scribd
E. Lotus Notes

Answer 3

C. Gmail

Question 4

Microformats introduce meaning to information by attaching semantics to it. Which of the following describes the function of microformats like the hCard in the business​ world?

A. The creation of multimedia files for wikis
B. The maintenance of a database of a​ user’s web history
C. The storage and retrieval of incoming emails
D. The electronic exchange of business card information
E. The creation of a database of company products

Answer 4

D. The electronic exchange of business card information

Question 5

Robert Johnson works for the Chambers County Library as an events coordinator. He is responsible for coordinating the annual book drive with several other agencies in the area as well as various book clubs. Which of the following would enable Robert to establish a meeting schedule for everyone involved in the planning​ process?

A. Wiki
B. Email
C. iCalendar
D. IM
E. hCard

Answer 5

C. iCalendar

Question 6

At the headquarters of CitiBank in New York​ City, the strategic planning department has implemented a new process of​ co-locating all the team members working on its strategic projects so they are better able to collaborate and work together using white boards and other technologies that facilitate meetings and communication. This is known as​ a(n) ________.

A. orientation room
B. community room
C. hub
D. project team
E. war room

Answer 6

E. war room

Question 6

Sun Microsystems uses the​ ________ feature introduced by instant messaging to show whether technology experts in each of the various divisions of the company are logged in and available to answer a​ question, pick up the​ phone, or stop by for a brief meeting.

A. media richness
B. telecommuting
C. presence awareness
D. telepresence
E. war room

Answer 6

C. presence awareness

Question 7

The executive team at​ AFLAC, Inc. wants to encourage more productive brainstorming in its product development meetings. Several employees have complained that their opinions are not captured in the minutes of the meetings and that certain individuals dominate the discussions. It has decided to begin using a new group decision support system to facilitate the process. What is one of the key advantages AFLAC will realize using group decision support​ systems?

A. It will promote​ “groupthink.”
B. It will allow users to express independent viewpoints that may differ from those of others in the group.
C. It will not support anonymity and require users to use their real​ names, to increase accountability.
D. It will give​ high-status individuals within the group additional influence on decisions.
E. It will allow users to collaborate with each other​ asynchronously, saving time and effort in coordination.

Answer 7

B. It will allow users to express independent viewpoints that may differ from those of others in the group.

Question 8

Wells Fargo Bank is considering a new software tool that will help bank executives collaborate synchronously and facilitate online meetings with their branch office via the internet. Which of the following would meet the​ company’s needs?

A. Emailing
B. Instant messaging
C. Web conferencing
D. Microblogging
E. GDSS

Answer 8

C. Web conferencing

Question 9

Best Buy is expanding its retail outlets to include smaller​ kiosk-type stores that will be located inside malls. They are recruiting a number of​ young, tech-savvy employees to work at the kiosks. The company wants to create knowledge storehouses that employees can edit as​ needed, adding contributions from their own personal experiences with products or updating existing information. Which of the following can the company use to help it organize​ how-to guides and create a substantial base of knowledge for its new​ employees?

A. Twitter
B. Virtual world
C. Microblogging
D. A wiki
E. GDSS

Answer 9

D. A wiki

Question 10

John Finley is an account executive for Wellington​ Industries, which has subsidiaries around the world. He is planning his annual sales​ meeting, which is held online via the internet. Which of the following technologies will enhance his meeting with media richness and interactivity among the​ participants?

A. Microblogging
B. Virtual reality
C. Telepresence
D. Instant messaging
E. Mashups

Answer 10

C. Telepresence

Question 11

​________ is a publicly accessible website that allows users to add and edit interlinked web pages and make contributions from their own personal experience to update existing articles with current information.

A. Monster.com
B. eBay
C. Match.com
D. Wikipedia
E. Amazon.com

Answer 11

D. Wikipedia

Question 12

At a conference of music​ professors, users were instructed to use the​ #musicedu symbol to preface their comments about the conference topics on Twitter so other attendees could easily locate information. This is an example of using a​ ________.

A. wiki
B. microblog
C. tag cloud
D. mashup
E. hashtag

Answer 12

E. hashtag

Question 13

Zara, a clothing company based in​ Spain, wants to increase its online presence through online interconnections with a community of its customers. The company would like to create groups of customers who interact with each other as well as the company and generate information that can be used in future products. Which of the following will best help them reach out to people who may be interested in their products and tailor ads to reach precise target groups based on their​ members’ profiles?

A. Social networking system
B. Instant messaging system
C. Electronic mail system
D. Video conferencing system
E. Wiki

Answer 13

A. Social networking system

Question 13

To compete against larger athletic stores and internet retailers selling running shoes and​ equipment, the Big Dog Running Company recently created a Facebook page. Which of the following objectives is Big Dog trying to achieve with the use of a social networking​ site?

A. To formulate marketing and organizational plans
B. To integrate clients in strategizing​ long-term visions
C. To document complaints
D. To buy products at a cheaper rate
E. To connect with customers and announce new products

Answer 13

E. To connect with customers and announce new products

Question 14

Which of the following statements about unified communication is​ FALSE?

A. The systems providing unified communication use existing technologies and have not changed much in recent years.
B. Multiple applications and communications channels are integrated into a single interface.
C. The system should work well on many types of devices.
D. The system should adjust to communication preferences.
E. The system should adapt to the​ user’s current context.

Answer 14

A. The systems providing unified communication use existing technologies and have not changed much in recent years.

Question 15

Ryan​ Carrick, an application programmer for Total​ Systems, works at home two days a​ week, but interacts with his project team​ online, exchanging emails and IM throughout the day. When Ryan takes a break for​ lunch, what can he use to let his team know he will be unavailable for an​ hour?

A. Context indicator
B. Email
C. Hashtag
D. Augmented reality
E. Mashup

Answer 15

A. Context indicator

Question 16

Pam Flowers is a production assistant for a company that makes documentary films for nonprofit organizations. Pam uses a​ ________ on her desktop and smart phone to provide quick access to her​ emails, IM, RSS​ feeds, conference​ calls, and video​ calls, which allows her to be in constant touch with her colleagues.

A. universal dashboard
B. virtual world
C. context indicator
D. shared workspace
E. portal

Answer 16

A. universal dashboard

Question 17

Which of the following is the primary function of unified​ communications?

A. Collecting and storing data from multiple users and building a database
B. Providing a virtual environment for employees to collaborate
C. Maintaining a record of individual changes made on shared documents through version control
D. Integrating multiple applications and communications channels into a single interface
E. Allowing a company to communicate with all its customers at the same time

Answer 17

D. Integrating multiple applications and communications channels into a single interface

Question 17

Ford Motor Company recently introduced a new app that lets potential customers test drive new models in a graphic​ 3-D environment using their personal computers. The new application uses​ ________ to let customers experience many of the​ car’s features in a simulated environment.

A. virtual reality
B. a mashup
C. hashtags
D. a tag cloud
E. a wiki

Answer 17

A. virtual reality

Question 18

Joe​ Roberts, a senior at Georgia State​ College, is the group leader for an important class project. Group members have difficult schedules to​ coordinate, so Joe decides to conduct most meetings in a virtual environment. Joe knows that to compensate for the weak norms common in virtual​ teams, he must make group expectations very clear. Which of the following would best help Joe clarify​ expectations?

A. A wiki
B. A team charter
C. A shared workspace
D. A legal contract
E. A blog

Answer 18

B. A team charter

Question 19

Virtual teams are increasingly common in organizations as new collaborative technologies allow companies to draw on​ employees’ expertise regardless of physical location and also reduce the number of physical meetings that require travel. A key drawback to virtual​ teams, however, is the lack of nonverbal communication to convey group norms. This can often lead to problems such as​ ________.

A. groupthink
B. bias
C. impression management
D. missed deadlines
E. ​free-riding

Answer 19

E. ​free-riding

Question 20

Paula Watkins was surprised when a job position that she interviewed for and felt sure she had never materialized. She later heard that the company had conducted a search of her social networking profile that made them reconsider hiring her for the position. What should Paula have considered prior to applying for a new​ job?

A. Creating a new resume
B. Securing good references
C. Making sure she had a good interview suit
D. Managing her online impression
E. Communicating her work experience

Answer 20

D. Managing her online impression

Question 21

Brad Wallace conducts several online sales meetings a year as the district manager for Provident Insurance Company. During the​ meetings, Brad often comes across to his sales team as​ arrogant, blunt, and aggressive. This has had a negative impact on morale and increased turnover in his sales force. Brad is exhibiting a characteristic common in online environments known as​ ________.

A. media richness
B. presence awareness
C. telepresence
D. disinhibition
E. collaboration

Answer 21

D. disinhibition