Ch 5 Flashcards

1
Q

Hearing

A

The process in which sound waves strike the eardrum and cause vibrations that are transmitted to the brain

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2
Q

Listening

A

Occurs when the brain reconstructs these electrochemical impulses into a representation of the original sound and then give them meaning

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3
Q

Attending

A

The act of paying attention to a signal

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4
Q

Understanding

A

The process of making sense of a message

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5
Q

Listening fidelity

A

The degree of congruence between what a listener understands and what the message sender was trying to communicate

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6
Q

Responding

A

To a message concussed of giving considerable feedback to the speaker; it helps you clarify your understanding of the speakers message and it shows that you care about what the speaker is saying

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7
Q

Remembering

A

Remembering what they said

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8
Q

Residual message

A

What we remember

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9
Q

Mindless listening

A

Passive, low level information listening

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10
Q

Pseudo listening

A

An imitation of the real thing. They look/act like they’re listening, a polite facade

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11
Q

Selective listening

A

Responding only to the parts I f a speakers remarks that interests them

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12
Q

Defensive listening

A

Listeners that take innocent comments as personal attacks

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13
Q

Ambushing

A

Listen carefully but only bc they’re collecting information to attack what you have to say

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14
Q

Insulated listening

A

Opposite of selective listening; avoid certain topics

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15
Q

Insensitive listening

A

People who don’t receive another persons message clearly. They aren’t able to look beyond the words and behavior to see hidden meaning, and take things for face value (boys)

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16
Q

Stage hogging

A

Turning the story to themselves

17
Q

Message overload

A

Being bombarded by texts, email, tweets, talking to ppl, background noise

18
Q

Rapid thought

A

Day dreaming, thinking what you’re gonna say next, do next, wandering etc

19
Q

Psychological noise

A

Wrapped up in our own personal concerns

20
Q

Physical noise

A

Other sounds in our environment

21
Q

Hearing problems

A

Physical ability to hear

22
Q

Faulty assumptions

A

We give others a mental brush off bc we assume their remarks don’t have much value i.e.; interrupting others bc you think you know there gonna say etc

23
Q

Task oriented listening

A

Aims to secure information necessary to get the job done

24
Q

Questioning

A

Involves asking for additional information to clarify your idea of a senders message

25
Sincere questions
Aimed at understanding others
26
Counterfeit questions
Really disguised attempts to send a message, not receive one
27
Question me that make statements
Are you ready to go now? You can't be serious about that right?
28
Questions that carry hidden agendas
Are you busy Friday night?
29
questions that seek "correct answers
What shoe do you think I should wear?
30
Questions made on unchecked assumption
Why aren't you listening to me?
31
Paraphrasing
Restating feedback in your own words without adding anything new
32
Relational listening
Aims at emotionally connecting with others. More focused on understanding ppl that trying to control them
33
Analytical listening
Aims to understand the message. Exploring an issue from a variety of perspectives in order to understand it awfully as possible
34
Critical listening
Going beyond trying to understand and analyze the topic at hand, and instead, try to assess its quality
35
Examine the speakers evidence and reasoning
Is the evidence recent enough Is enough evidence presented Is the evidence from a reliable source
36
Evaluate the speakers credibility
Is the speaker competent | Is the speaker impartial
37
Advising response
To help by offering a solution
38
Judging response
Evaluates a senders thoughts or behaviors in some way
39
Analyzing statement
The listener tries to help by offering and interpretation of a speakers message