Ch. 4 - Interviewing Flashcards
1
Q
Ch. 4 - Structuring the Interview
A
- every interview has a degree of structure, the nature of which is determined by purpose, length and complexity.
- different types of interviews require different structures, but fundamental principles and techniques apply to all
2
Q
THE BODY OF THE INTERVIEW:
A
- the first step in preparing for an interview is to determine a clear purpose.
- the second step is to prepare the interview guide
3
Q
INTERVIEW GUIDE:
A
- an interview guide contains topics, not questions
- the second step of an interview process is to prepare an interview guide, which is a carefully structured outline of topics and subtopics to be covered, NOT a list of questions.
- a guide enables you to identify specific areas of inquiry that ensures coverage of important topics during the heat of the interview and helps you to distinguish relevant from irrelevant information.
- It will assist you in phrasing questions, recording answers, and recalling information at a later date.
4
Q
Outline Sequences:
A
- an interview guide is basically an outline.
- outline sequences are useful for interviews.
- sequences help organized topics and impose a degree of structure on interviews.
5
Q
Outline Sequences:
Topical Sequence
A
- a topical sequence follows a natural division of a topic or issue.
- for example, if you are planning to interview a number of attorneys about law schools you may attend, your guide would include such topics as ranking among law schools, areas of specialization, quality of the law school review, number and type of law firms that come to campus for interviews, and costs.
- the traditional journalist guide consisting of six key words - who, what, when, where, how and why - is useful in many interview settings.
6
Q
Outline Sequences:
Time Sequences
A
- treats topics or parts of topics in chronological order.
- for instance, a conference on solar powered vehicles may start with registration from 830-930, proceed to a general session on the history of solar power vehicles at 10:30, a session of recent developments in solar powering of vehicles at 11:30, have lunch from 12:30 - 1pm, a demonstration of solar powered vehicles from 1:30-3:30 and a closing session from 3:30 to 4:30 PM
7
Q
Outline Sequences:
Space Sequence
A
- a space sequences arranges topics according to spacial divisions
- left to right, top to bottom, north to south, or neighborhood to neighborhood.
- a person conducting tours of a resort might begin with the restaurants and bars, and then proceed to the pool area, sauna, fitness facility, golf course and marina
8
Q
Outline Sequences:
Cause-to-effect Sequence
A
- this sequence explores cause and effect. an interviewer might begin with a cause or causes and then proceed to effect, or discuss apparent effect and then move to possible causes.
- for example, if you were investigating the collapse of a stage during a violent thunderstorm, you may interview people in the areas during the collapse to determine effects of the storm followed by interviews with structural engineers to determines the cause or causes of the collapse.
9
Q
Outline Sequences:
Problem-Solution Sequence
A
- consists of a problem phase and a solution phase.
- you might conduct interviews with recruiters to discuss a serious problem with lack of diversity among an organization’s workforce and then identify and discuss possible solutions.
10
Q
Developing an Interview Guide:
A
- a guide ensures the consideration of all important topics and subtopics.
- interviews may include more than one sequence or none at all.
- as your start your interview guide, begin with major areas of information you need to make your decision
- finally with the major areas and subtopics listed, determine if there are important subtopics of subtopics.
- you may not know enough prior to an interview to develop subtopics under certain areas and subtopics or you may discover additional subtopics during the interview.
- the interview guide enables you to add and delete as necessary.
- you may employ more than one outline sequence in an interview.
- selection of areas and appropriate subtopics will determine which sequences are most appropriate.
11
Q
Interview Schedules:
Nonscheduled Interview
A
- after completing an interview guide, decide if additional structuring and preparation are needed.
- the guide may be sufficient enough to conduct a nonscheduled interview with no questions prepared in advance.
- the nonscheduled interview is most appropriate when interviews will be brief, interviewees and information levels differ significantly, interviewees are reluctant to respond or have poor memories, or there is little preparation time.
12
Q
Interview Schedules:
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Nonscheduled Interview
continued
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A
- a nonscheduled interview gives you unlimited freedom to probe into answers and adapt to different interviewees and situations because it is the most flexible of interview schedules
- however, nonscheduled interviews require considerable skills and are difficult to replicate from one interview to another.
- you may have difficultly controlling time and interviewer bias may creep into unplanned questions.
- a nonscheduled interview is merely an interview guide.
13
Q
Interview Schedules:
Moderately Scheduled Interview
A
- a moderately scheduled interview consists of all major questions with probing questions under each.
- The sentences and phrases in a guide become questions
- the moderate schedule, like the nonscheduled interview, allows freedom to probe into answers and adapt to different interviewees, but it also imposes a greater degree of structure, aids in recording answers, and is easier to conduct and replicate.
- you need not create every question on the spot but have many thought out and carefully worded in advance.
- this lessens pressures during the interview.
14
Q
Interview Schedules:
Moderately Scheduled Interview
continued
A
- since interview parties tend to wander during unstructured interviews, listing questions makes it easier to keep on track and return to a structure when desired.
- journalists, medical practitioners, recruiters, lawyers, police officers, and insurance investigators tend to use moderately scheduled interviews.
15
Q
Interview Schedules:
Highly Scheduled Interview
A
- a highly scheduled interview sacrifices flexibility and adaptability for control.
- on paper a highly scheduled interview may look no different from the moderately scheduled interview, but they are very different in execution.
- unlike those in a moderate schedule, all questions in a highly scheduled interview are asked exactly in the order they are listed and worded on the schedule.