Ch. 4: Communication

Question 1

Requirements for communication

Answer 1

sender and receiver

Question 2

Two way communication is required for

Answer 2

the nurse and patient relationship

Question 3

Nonverbal communication

Answer 3

gestures, posture, tone of voice

Question 4

Verbal communication

Answer 4

spoken, using words or symbols

Question 5

Connotative meaning

Answer 5

subjective, reflects the individual’s perception or interpretation

Question 6

Denotative meaning

Answer 6

the commonly accepted definition of a word

Question 7

Jargon

Answer 7

different vocabulary or terminology that is used

Question 8

Assertive communication

Answer 8

ability to express thoughts and feelings and express your rights and other’s rights; direct, honest, and positive; clear and concise, unapologetic

Question 9

Aggressive communication

Answer 9

overpowering and in a forceful manner, intention into getting one’s own way, no one benefits

Question 10

Unassertive communication

Answer 10

apologetic, giving the patient more control, not effective for the patient

Question 11

Ensuring a therapeutic relationship

Answer 11

interaction between nurse and patient is caring, sincere, if you lose patient’s trust you will not get cooperation

Question 12

What must exist in the nurse/patient relationship?

Answer 12

boundaries

Question 13

Active listening

Answer 13

conveys an interest, listen to what the person says and respond

Question 14

Passive listening

Answer 14

interacting, eye contact, nodding your head

Question 15

Touch is to be used with

Answer 15

discretion

Question 16

Close questioning

Answer 16

requires yes or no answers

Question 17

Therapeutic communication

Answer 17

is defined as the face-to-face process of interacting that focuses on advancing the physical and emotional well-being of a patient.

Question 18

Nontherapeutic communication

Answer 18

includes words, phrases, actions, and tones that make a patient feel uncomfortable, increase their stress, and worsen their mental and even physical wellbeing.

Question 19

Therapeutic posture and positioning

Answer 19

being at the same level of the patient

Question 20

Factors that affect communication

Answer 20

posture and position, space and territory, enviornment, patient’s level of trust, language barriers, cultural, age and gender, physiological factors, psychosocial factors

Question 21

Culture plays a role in

Answer 21

space

Question 22

Temperature and gender affect

Answer 22

personal space

Question 23

For language barriers, offer an

Answer 23

interpreter, if needed

Question 24

How does age affect communication

Answer 24

difficulty with hearing

Question 25

False reassurance

Answer 25

a promise that is unrealistic

Question 26

False assumptions

Answer 26

jumping to conclusions

Question 27

A trusting relationship is effective in an

Answer 27

nurse-patient relationship

Question 28

Expressive aphasia

Answer 28

Broca’s area

Question 29

Receptive aphasia

Answer 29

Wernicke’s area

Question 30

Alternative communication methods

Answer 30

pen and paper, clock-based, lip-reading, sign language, word or picture cards, magnetic board with plastic letters