Ch 2 Questions Flashcards
Draw a Business Process Diagram
Study Electronic Medical Record System (Look up online or read over Chapter 1 Notes)
Transaction Processing System (TPS)
A computerized system that performs and records the daily routine transactions necessary to conduct business.
Managers need TPS to monitor the status of internal operations and the firm’s relations with the external environment.
Management Information Systems (MIS)
Help with monitoring, controlling, decision-making, and administrative activities.
Provides middle managers with reports on the organization’s current performance.
Middle manager at Walmart, what kind of report would you want out of a management information system?
Sales by Product and Region (pg 49)
Inventory Levels
Executive Support Systems (ESS)
Help senior management make these decisions.
Address nonroutine decisions requiring judgement, evaluation, and insight because there is no agreed-on procedure for arriving at a solution.
Presents many graphs and data through a portal.
Executive support system looking to open new retail stores, what other data besides internal data might your system pull in?
Population
Demographics (Age, Gender)
Average Income
What is a digital dashboard?
Displays on a single screen graphs and charts of key performance indicators for a managing company.
Becoming an increasingly popular tool for management decision makers.
Manager for Customer Help for Verizon, what five pieces of data might you want to see on a digital dashboard?
1) Customer complaints
2) Network performance for each locality served
3) Line outages
4) Storm-damaged lines
5) How many New Customers
6) How many customers dropped service
Supply Chain Management Systems (SCMS)
Help suppliers, purchasing firms, distributors, and logistics companies share information about orders, production, inventory, and delivery of products so they can source, produce, and deliver goods and services efficiently.
Increase profitability and lower costs of moving and making products (managers can make better decisions).
What are three business objectives that a company like Nike would have purchasing supply chain management system?
Improve efficiency.
Reduce costs.
Maximize competitive advantage.
Customer Relationship Management Systems (CRMS)
Provide information to coordinate all of the business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention.
What is a detailed business objective of a company like Citi Group to implement a customer relation management system?
Responding to clients in real time. This helps retain current clients as well as attract new ones.
How does information technology improve business processes?
Automates a lot of steps within business procedures.
Changes the flow of information, making it possible for many more people to access and share information.
Replacing sequential steps with tasks that can be performed simultaneously, eliminating delays in decision making.
Begin to understand how to change the business to make business processes more efficient.
List two objectives of a supply chain management system. How does this help meet legal requirements? How can it improve decision making? How can this enable automation?
Automate the flow of information across organizational boundaries.
Get the right amount of products from source in the least time at the lowest cost.
Firms are now digitally linked to customers and outsource work to other companies.
Record of every transaction. Security is improved.
List two objectives of a customer relationship management system. How does this help meet legal requirements? How can it improve decision making? How can this enable automation?
Improve relationships with customers, increase retention rates and attract new customers.
The system automatically handles repetitive, manual tasks in order to streamline work and improve productivity.
