Ch 11 Text

Question 1

What is an expert system?

Answer 1

Intelligent technique for capturing tacit knowledge in a very specific and limited domain of human expertise

Capture the knowledge of skilled employees in the form of a set of rules in a software system that can be used by others in the organization

Question 2

What are the benefits of using an expert system?

Answer 2

Helps organizations make high-quality decisions with fewer people

Improved decisions

Reduced errors

Reduced costs

Reduced training time

Higher levels of quality and service

Question 3

What is a knowledge management system?

Answer 3

General-purpose firmwide efforts to collect, store, distribute, and apply digital content and knowledge

Includes capabilities for searching for information, storing both structured and unstructured data, and locating employee expertise within the firm

Includes supporting technologies such as portals, search engines, collaboration, social business tools, and learning management systems

Question 4

What intelligent techniques are associated with knowledge management systems?

Answer 4

includes a diverse group of intelligent techniques, such as data mining, expert systems, neural networks, fuzzy logic, genetic algorithms, and intelligent agents

Question 5

Which intelligent techniques focus on discovering knowledge?

Answer 5

Data Mining

Neural Networks

Question 6

Which intelligent techniques focus on distilling knowledge in the form of rules on a computer program?

Answer 6

Expert Systems

Fuzzy Logic

Question 7

Which intelligent techniques focus on discovering optimal solutions for problems?

Answer 7

Genetic Algorithms

Question 8

What is data mining?

Answer 8

Analysis of large pools of data to find patterns and rules that can be used to guide decision making and predict future behavior

Question 9

What are neural networks?

Answer 9

Hardware or software that attempts to emulate the processing patterns of the biological brain

Question 10

What is fuzzy logic?

Answer 10

Rule-based AI that tolerates imprecision by using nonspecific terms called membership functions to solve problems

Question 11

What are genetic algorithms?

Answer 11

Problem-solving methods that promote the evolution of solutions to specified problems using the model of living organisms to adapting to their environment