Ch 13 Text/Questions

Question 1

What is the most common form of IT-enabled organizational change?

Answer 1

Automation

Question 2

What is business process management?

Answer 2

Provides a variety of tools and methodologies to analyze existing processes, design new processes, and optimize those processes

Question 3

List the steps of business process management.

Answer 3

1. Identify the process for change
2. Analyze existing processes
3. Design the new process
4. Implement the new process
5. Continuous measurement

Question 4

What is programming?

Answer 4

System specifications that were prepared during the design stage are translated into software program code

Question 5

What is User Acceptance Testing (UAT)?

Answer 5

Provides the final certification that a system is ready to be used in a production setting

Reveals and mistakes in the software

Often system is not built right the first time- ONLY account for what the customer asks for

Question 6

What is cutover strategy?

Answer 6

The process of changing from the old system to the new system

Question 7

During cutover, should an organization bring in the new system and immediately retire the old one?

Answer 7

No

May need history in new system

New system may not handle the data the same way/transform data

Data conversion from old system to the new system usually requires some business user assistance