Ch 2 - Coaching Skills Flashcards

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1
Q

Explain what is meant by “relationship is the heart of coaching”?

A

Coaching is a growth fostering relationship that enables clients to reach their goals and fulfill their visions.

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2
Q

True or False: Coaching is about learning?

A

True.

But the coach is not a teacher and does not necessarily know how to do things better than the coachee.

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3
Q

True or False: Coaching is more about asking the right questions than providing answers.

A

True.
Through various coaching techniques such as listening, reflecting, asking questions and providing information, coachees become self-correcting (they learn how to correct their behavior themselves) and self-generating (they generate their own questions and answers).

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4
Q

List several dimensions of relationship building and give examples?

A
  • Establishing trust and rapport
    • Hold unconditional positive regard
    • Show empathy
    • Be a humble role model (walk the talk)
    • Slow down
    • Pay full attention
    • Under promise and over deliver
    • Client finds the answers
    • Confidentiality is crucial
    • Be honest
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5
Q

What is the definition of unconditional positive regard? Why is it important to the coaching relationship?

A

Unconditional positive regard: being completely accepting toward another person, without reservations.

It is key to establishing rapport and trust and the foundation for masterful coaching.

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6
Q

What is the definition of empathy?

A

A respectful understanding of another person’s experience, including their feelings, needs, or desires.

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7
Q

What is the difference between empathy and sympathy?

A

Sympathy is identifying with another’s experience

Empathy is understanding and appreciating another person’s experience.

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8
Q

True or False: Personal disclosure is never appropriate on the part of the coach.

A

False

Personal disclosure on the part of the coach is appropriate and valuable when it serves the best interest of the client.

Coaches can serve as role models for their clients helping them gain insight and inspiration for the journey.

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9
Q

What are the three core coaching skills?

A

Mindful listening
Open-ended inquiry
Perceptive Reflections

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10
Q

What is mindfulness?

A

The non-judgmental awareness of what is happening in the present moment.

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11
Q

What is an example of an exercise to increase mindfulness?

A

Starting coaching conversations with a minute of silence and breath-work.

Or

Mindful eating: Before eating ask yourself
Where am I?
What is my body position?
What is going on around me?
Am I really hungry?
What does the food look, smell, and taste like?
What am I thinking about?
What am I feeling?
What do I really want to eat?
How can I enhance my experience of eating?

Or

Take 3 deep breaths
Close your eyes for 5 seconds
Become aware of your breathing
Say to yourself
I am grateful for this opportunity to connect and make a difference
I have an opportunity to make a pivotal contribution
I am open and curious about all that will unfold

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12
Q

Define “mindful listening”.

A

Listening with full, non-judgmental awareness to someone is saying in the present moment.

Mindful listening involves listening for the meaningful whole, including a client’s best experiences, core values, significant moments, feelings, current challenges, and future dreams.

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13
Q

How can the coach let the client know that the coach is listening to what they say?

A

The coach can periodically summarize and restate (reflect) the client’s message which lets the client know they have been heard.

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14
Q

What is cognitive listening?

A

Listening to the words or facts of what someone is saying.

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15
Q

What is affective listening?

A

Listening to the needs and feelings behind someones words.

Client’s moods, emotions, tone, energy, body language, hesitation, and pacing provide important clues.

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16
Q

What is the importance of mindful listening in building trust and rapport.

A

So the client feels heard and that they are important.
Multitasking (even just mentally) is damaging to trust and rapport.
Client’s can tell when coaches are not 100% present.

17
Q

What are some tips for mindful listening?

A
  • Do not think about what you will say next until your client has spoken the last work of their though.
    • Pause after your client has spoken.
    • Weave the client’s words into the next step.
    • Weave the client’s story into later steps.
    • Listen for emotions as well as facts.
    • Do not interrupt
    • Reflect whenever possible.
18
Q

What does it mean for a coach to “listen until I don’t exist”?

A

Coaches must silence the voices in their own head so they can actively pay attention to the voice of the client.

Pay singular attention to the client’s agenda.

19
Q

What is open-ended inquiry?

A

A question that require long narrative answers. They can not be answered with just a yes or no.

Open ended questions start with “what” or “how”

20
Q

What are the best ways to begin open-ended questions?

A

What
Or
How
Because they encourage story telling

21
Q

Why do coaches avoid asking “why” questions?

A
  • Why questions tend to provoke analysis instead of story telling.
    • They can also evoke resistance because they can suggest judgment. (Why did you eat the whole cake).
22
Q

When are “Why” questions powerful?

A

Why do your visions and goals deeply matter to you? Can help clients connect with their deepest motivators.

23
Q

Open- or closed-ended question?

When did you exercise last week?

A

Closed ended

24
Q

Open- or closed-ended question?

What have you heard about the nutritional value of fruits and vegetables?

A

Open ended

25
Q

True or False: Coaches should never used closed ended questions.

A

False
Coaches used more open ended than closed ended questions. Closed ended questions have a place: when the coach wants to find out if the client is ready to commit to a vision, strategy, or goals they can ask “Are you ready to move forward?”

26
Q

What are perceptive reflections in the context of a coaching conversation? Give an example?

A

A form of listening.
The purpose of perceptive reflections is to elicit change talk.
They enable clients to hear what they are saying from the vantage point of another person.
The process causes clients to connect more deeply to their emotions (the emotionally part of the brain, the limbic region is activated).

27
Q

What are the 12 types of responses that are not perceptive reflection?

A
  1. Ordering, directing, commanding
    1. Warning, cautioning, threatening
    2. Giving advice, making suggestions, or providing solutions
    3. Persuading with logic, arguing or lecturing
    4. Telling people what they should do, moralizing
    5. Disagreeing, judging, criticizing, or blaming
    6. Agreeing, approving, or praising
    7. Shaming ridiculing, or labeling
    8. Interpreting or analyzing
    9. Reassuring, sympathizing, or consoling
    10. Questioning or probing
    11. Withdrawing, distracting, humoring, or chainging the subject
28
Q

True or False: A coach’s perceptive must be accurate?

A

False
Coaches should not be too concerned about the accuracy of their perceptive reflections. If the reflection is accurate the client will aggree. If it is not accurate, the client will disagree. Either way, the reflection moves the client forward.

29
Q

Discuss the importance of silence in a coaching conversation?

A

Silence can lead to to insights and directional shifts.

Silence sends the empowering message “I believe you can figure this out by going deeper.”

30
Q

What is reframing?

A

Framing a client’s experience in a positive light.

31
Q

How should a coach respond when their client is focused on what is not working?

A

With positive reframing.
NOT with problem analysis which can be demoralizing, overwhelming and counterproductive. Problem analysis can weigh people down with more reasons not to change.

32
Q

What can you do to reframe a coaching conversation in a positive light?

A

Ask
“What’s the silver lining in this situation?”
“Tell me about your best day”
“Tell me about the activities you enjoyed most this past week.”
“Tell me about the best thing you did for yourself, no matter how small”
“Tell me how you got through this and what’s possible now”

33
Q

What is the ratio of clients talking in a masterful coaching session?

A

In a masterful coaching session clients talk more than twice as much as coaches.

Remember the acronym WAIT: Why am I talking?

34
Q

What is meant by the phrase “My certainty is greater than your doubt”?

A

That the coach’s belief in the clients ability to make changes is stronger than the client’s doubt about their ability to change.

35
Q

Describe several qualities of a masterful coach.

A

Masterful coaches are
Authentic
Empathetic
Accepting / nonjudgmental
Good at identifying client strengths, values, desires
Enjoy client stories
Patient and allow clients to change in their own time
Celebrate client success
Take risks to challenge clients at the right moment

36
Q

Why do coaches avoid giving advice?

A

Allowing clients to research and figure out their own answers fosters lasting change.

37
Q

When and how is it appropriate for coaches to give clients advice?

A

When clients ask for advice or when it appears that advice would be helpful the coach should ask the client permission to give advice.

The advice should be framed as a possible solution in two to three alternatives rather than a single right answer.

Giving advice does not promote lasting behavioral change and it interferes with the development of self-efficacy.