Ch 2 - Coaching Skills Flashcards
Explain what is meant by “relationship is the heart of coaching”?
Coaching is a growth fostering relationship that enables clients to reach their goals and fulfill their visions.
True or False: Coaching is about learning?
True.
But the coach is not a teacher and does not necessarily know how to do things better than the coachee.
True or False: Coaching is more about asking the right questions than providing answers.
True.
Through various coaching techniques such as listening, reflecting, asking questions and providing information, coachees become self-correcting (they learn how to correct their behavior themselves) and self-generating (they generate their own questions and answers).
List several dimensions of relationship building and give examples?
- Establishing trust and rapport
- Hold unconditional positive regard
- Show empathy
- Be a humble role model (walk the talk)
- Slow down
- Pay full attention
- Under promise and over deliver
- Client finds the answers
- Confidentiality is crucial
- Be honest
What is the definition of unconditional positive regard? Why is it important to the coaching relationship?
Unconditional positive regard: being completely accepting toward another person, without reservations.
It is key to establishing rapport and trust and the foundation for masterful coaching.
What is the definition of empathy?
A respectful understanding of another person’s experience, including their feelings, needs, or desires.
What is the difference between empathy and sympathy?
Sympathy is identifying with another’s experience
Empathy is understanding and appreciating another person’s experience.
True or False: Personal disclosure is never appropriate on the part of the coach.
False
Personal disclosure on the part of the coach is appropriate and valuable when it serves the best interest of the client.
Coaches can serve as role models for their clients helping them gain insight and inspiration for the journey.
What are the three core coaching skills?
Mindful listening
Open-ended inquiry
Perceptive Reflections
What is mindfulness?
The non-judgmental awareness of what is happening in the present moment.
What is an example of an exercise to increase mindfulness?
Starting coaching conversations with a minute of silence and breath-work.
Or
Mindful eating: Before eating ask yourself
Where am I?
What is my body position?
What is going on around me?
Am I really hungry?
What does the food look, smell, and taste like?
What am I thinking about?
What am I feeling?
What do I really want to eat?
How can I enhance my experience of eating?
Or
Take 3 deep breaths
Close your eyes for 5 seconds
Become aware of your breathing
Say to yourself
I am grateful for this opportunity to connect and make a difference
I have an opportunity to make a pivotal contribution
I am open and curious about all that will unfold
Define “mindful listening”.
Listening with full, non-judgmental awareness to someone is saying in the present moment.
Mindful listening involves listening for the meaningful whole, including a client’s best experiences, core values, significant moments, feelings, current challenges, and future dreams.
How can the coach let the client know that the coach is listening to what they say?
The coach can periodically summarize and restate (reflect) the client’s message which lets the client know they have been heard.
What is cognitive listening?
Listening to the words or facts of what someone is saying.
What is affective listening?
Listening to the needs and feelings behind someones words.
Client’s moods, emotions, tone, energy, body language, hesitation, and pacing provide important clues.