Ch. 2

Question 0

Deep-Level Diversity

Answer 0

Differences in values, personality, & work preferences that become progressively more important as people get to know each other

Question 1

Surface-Level Diversity

Answer 1

Differences in easily perceived characteristics, such as gender, race, ethnicity, or age, that do not necessarily reflect the way people think or feel but that may activate certain stereotypes

Question 2

Discrimination

Answer 2

To note a difference between things

Question 3

Unfair Discrimination

Answer 3

Assumed stereotypes about groups

Question 4

Biographical Characteristics

Answer 4

Personal characteristics, such as age, gender, race, and length of tenure, that are objective & easily obtained from personnel records

Question 5

Tenure

Answer 5

• Defined as amount of work experience
• Good predictor of employee productivity
• Positively related to job satisfaction

Question 6

Intellectual Abilities

Answer 6

Abilities needed to perform mental activities– thinking, reasoning, and problem solving

• Highly valued

Question 7

Ability

Answer 7

An individual’s current capacity to perform various tasks in a job

TYPES:

1. ) Intellectual
2. ) Physical

Question 8

General Mental Ability (GMA)

Answer 8

An overall factor of intelligence as suggested by the positive correlations among specific intellectual ability dimensions

Question 9

Physical Ability

Answer 9

The capacity to do tasks that demand stamina, dexterity, strength, & similar characteristics

• 9 basic abilities needed to perform physical tasks

Question 10

Diversity Management

Answer 10

The process and programs by which managers make everyone more aware of and sensitive to the needs & differences of others.

• Diversity more successful when everyone participates.

Question 11

Does job performance decline with increasing age?

Answer 11

Studies show that turnover & absenteeism rates are lower among older workers, and age is not associated with lower productivity.

Question 12

Gender Discrimination in Work Place?

Answer 12

• No differences between genders in problem solving, analytical skills, competitive drive, motivation, sociability, or learning drive
• But women earn less than men for same positions and have fewer job opportunities

Question 13

Race & Ethnicity Discrimination in the Work Place?

Answer 13

• Employees tend to favor colleagues of their own race in performance evaluations, promotions, & pay raises.
• African Americans & Hispanics perceive higher discrimination.
• African Americans fare worse than whites in employment decisions.

Question 14

Disability Discrimination in the Work Place?

Answer 14

• Workers with disabilities receive higher performance evaluations but may have lower expectations.
• There may be biases against those with mental impairments.
• Can still be hired and accommodated

Question 15

Religious Discrimination in the Work Place?

Answer 15

• U.S. law prohibits discrimination based on religion, but it is still an issue, especially for Muslims.

Question 16

Sexual Orientation & Gender Identity Discrimination in the Work Place?

Answer 16

• Federal law does not protect employees against discrimination based on sexual orientation, but this may soon change.
• Most Fortune 500 companies have policies covering sexual orientation, and about half on gender identity.

Question 17

How Can Organizations Attract, Select, Develop, & Retain Diverse Employees?

Answer 17

1. ) Target recruiting messages to specific demographic groups.
2. ) Ensure hiring is bias-free.
3. ) Create a positive diversity climate.

Question 18

How Can Managers Create a Common Way of Looking at & Accomplishing Tasks, as well as Enhance Communication Among Diverse Groups?

Answer 18

1. ) Emphasize higher-level similarities among people.

2. ) Use transformational leadership.

Question 19

How Can Organizations Employ Effective Diversity Programs?

Answer 19

1. ) Teach managers about the legal framework for equal employment opportunity and encourage fair treatment of all people.
2. ) Teach managers how a diverse workforce will be more effective at serving a diverse customer base.
3. ) Foster personal development practices that bring out the skills & abilities of everyone.

Question 20

Perceptual Speed

Answer 20

Ability to identify visual similarities & differences quickly & accurately

Question 21

Inductive Reasoning

Answer 21

Ability to identify a logical sequence in a problem and then solve the problem

Question 22

Deductive Reasoning

Answer 22

Ability to use logic and assess the implications of an argument

Question 23

Static Strength

Answer 23

Ability to exert force against external objects

Question 24

Dynamic Strength

Answer 24

Ability to exert muscular force repeatedly or continuously over time

Question 25

Stamina

Answer 25

Ability to continue maximum effort requiring prolonged effort over time

Question 26

Extent Flexibility

Answer 26

Ability to move the trunk & back muscles as far as possible