Ch. 13

Question 0

Dependence

Answer 0

B’s relationship to A when A possesses something that B requires

Question 1

Power

Answer 1

Capacity that A has to influence B to act in accordance with A’s wishes

Question 2

Coercive Power

Answer 2

Based on fear of the negative results from failing to comply

Question 3

Reward Power

Answer 3

Compliance based on the ability to distribute rewards

Question 4

Legitimate Power

Answer 4

The power a person receives as a result of his/her position in the formal hierarchy of an organization

Question 5

Expert Power

Answer 5

Influence based on special skills or knowledge

Question 6

Referent Power

Answer 6

Influence based on identification with a person who has desirable resources or personal traits

Question 7

Power Tactics

Answer 7

Ways in which people translate power bases into specific actions

Question 8

What are the 9 Power Tactics?

Answer 8

1. ) Legitimacy
2. ) Rational Persuasion
3. ) Inspirational Appeals
4. ) Consultation
5. ) Exchange
6. ) Personal Appeals
7. ) Ingratiation
8. ) Pressure
9. ) Coalitions

Question 9

Political Skill

Answer 9

Ability to influence others to enhance one’s objectives

Question 10

Sexual Harassment

Answer 10

Any unwanted activity or a sexual nature that affects an individual’s employment and creates a hostile work environment

Question 11

Political Behavior

Answer 11

Activities that influence the distribution of advantages & disadvantages within the organization

Question 12

Defensive Behaviors

Answer 12

Reactive, protective behaviors to avoid action, blame, or change

Question 13

Impression Management (IM)

Answer 13

When a person attempts to control the impression others form of him/her