Ch. 14 Flashcards
Traditional View of Conflict
The belief that all conflict is harmful and must be avoided
Conflict
When one party perceives another party has or is about to negatively affect something the first party cares about
Interactionist View of Conflict
The belief that conflict is a positive force and necessary for a group to perform effectively
Functional Conflict
Supports the goals of the group and improves its performance
Dysfunctional Conflict
Destructive and hinders group performance
Task Conflict
Conflict over the content and goals of the work
Relationship Conflict
Conflict based on interpersonal relationships
Process Conflict
Conflict over how work gets done
Dyadic Conflict
Conflict that occurs between two people
Intragroup Conflict
Conflict that occurs within a group or team
Intergroup Conflict
Conflict between different groups or teams
Conflict Process 5 Stages:
- ) Potential Opposition/ Incompatibility
- ) Cognition & Personalization
- ) Intentions
- ) Behavior
- ) Outcomes
Perceived Conflict
Awareness of the existence of conditions that create opportunities for conflict to arise
Felt Conflict
Emotional involvement in a conflict that creates anxiety, tenseness, frustration, or hostility
Intentions
Decisions to act in a given way
Collaborating
When the parties to a conflict each desire to satisfy fully the concerns of all parties
Conflict Management
The use of resolution and stimulation techniques to achieve the desired level of conflict
