Ch. 10

Question 0

Work Team

Answer 0

Group whose efforts result in greater performance than the sum of the individual inputs

Question 1

Work Group

Answer 1

Group that interacts to share information and make decisions to help members perform

Question 2

Problem-Solving Teams

Answer 2

Groups from the same department who meet to discuss ways of improving quality, efficiency, & the work environment

Question 3

Self-Managed Work Teams

Answer 3

Groups who take on responsibilities of their former supervisors

Question 4

Cross-Functional Teams

Answer 4

Employees from about the same hierarchical level, but from different work areas, who come together to accomplish a task

Question 5

Virtual Teams

Answer 5

Teams that use computer technology to tie together physically dispersed members to achieve a common goal

Question 6

Multiteam System

Answer 6

Collection of two or more interdependent teams that share a superordinate goal; a team of teams

Question 7

Organizational Demography

Answer 7

The degree to which members of a work unit share a common demographic attribute, such as age, race, sex, education, etc., and the impact of this on turnover

Question 8

Reflexivity

Answer 8

A team reflects on and adjusts the master plan when necessary

Question 9

Mental Models

Answer 9

Team members’ knowledge & beliefs about how the work gets done by the team