Ch. 16 Flashcards
sender
the person or group wishing to share info
message
the info a sender wants to share
encoding
translating a message into understandable symbols or language
noise
anything that hampers any stage of the communication process
receiver
the person or group for which a message is intended
medium
the pathway through which an encoded messages transmitted to a receiver
decoding
interpreting and trying to make sense of a message, reverting a message back to its original form
info richness
the amount of info that a comm medium can carry and the extent to which the medium enables the sender and receiver to reach a common understanding
management by walking (wandering) around
a face-to-face communication technique in which a manager walks around a work area and talks informally with employees about issues and concerns
good communication
can increase efficiency, improve quality, increase responsiveness to customers, and increase innovation
communication networks
the pathways along which info flows in groups and teams throughout the org
wheel network
info flows from one central member of the group
chain network
members communicate with one another in a predetermined sequence, not usually found in teams
circle network
comm with others who are similar to them in experiences, beliefs, areas of expertise, background, office location, or even where they sit when the group meets
all channel network
every person communicates with every other team member. found in teams
filtering
withholding part of a message because of the mistaken belief that the receiver does not need or will not want the info
info distortion
changes in the meaning of a message as the message passes through a series of senders and receivers
intranet
a companywide system of computer networks
impersonal written comm
lowest info richness, suited to reach many people, delivered and retrieved electronically
