ch 11

Question 1

define org structure

Answer 1

how tasks are divided grouped coordinated

Question 2

define org structure chart

Answer 2

visual representation of structure

Question 3

define org structure design

Answer 3

develop/change org structure

Question 4

purposes of organizing

Answer 4

assign coordinate cluster tasks
relationships between parties
line of authority
resource allocation

Question 5

define work specialization

Answer 5

how much activities are divided/grouped into separate tasks

Question 6

define departmentalization

Answer 6

by what measure jobs are grouoed

Question 7

functional departmentalization

Answer 7

based on functional depts.
engineering, accounting, HR etc.

Question 8

geographical departmentalization

Answer 8

management based on region

Question 9

product departmentalization

Answer 9

jobs grouped by product line

Question 10

process departmentalization

Answer 10

efficient
based on steps in making and selling products

Question 11

customer departmentalization

Answer 11

seperated by type of customer

retail
wholesale
govt.

Question 12

define cross functional teams

Answer 12

work teams of experts of different things all work togehter

Question 13

define chain of command

Answer 13

who reports to hwo

Question 14

authority

Answer 14

managers expect employees to follow orders

Question 15

define line authority

Answer 15

entitles manager to direct employee work

Question 16

define staff position in a company

Answer 16

someone in org that helps people in other depts.
help with expertise rather than managing operations or sales goals

Question 17

acceptance theory of authority

Answer 17

chester baynard

authority doesn’t come from managers, but willingness of subordinates to follow

Question 18

line manager

Answer 18

someone to contributes to achievement of org objectives

Question 19

staff manager

Answer 19

deal with HR, payroll, other staff

Question 20

unity of command

Answer 20

each person should only report to one manager so they aren’t receiving orders from multiple bosses

Question 21

wide span of control

Answer 21

more people under one manager so they

Question 22

traditional view of span of control

Answer 22

max 6 subordinates

Question 23

define centralization

Answer 23

top managers make decisions without lower input

Question 24

define decentralization

Answer 24

low employees have more decision making power

Question 25

define formalization

Answer 25

how much employee behaviour is guided by rules

Question 26

mechanist structure bureaucracy

Answer 26

high specialization rigid chain of command narrow span of contorl centralized formalized

Question 27

organic structure

Answer 27

cross functional teams cross hierarchal teams free info flow wide span of control decentralized low formalization

Question 28

unit production

Answer 28

small batches low differentiation low formalization organic

Question 29

mass production

Answer 29

large batches moderate vertical differentiation high horizontal differentiation high formalization mechanistic

Question 30

process production

Answer 30

continuous production high vertical differentiation low horizontal differentiation low formalization organic

Question 31

structure type best for innovation

Answer 31

flexible free flow

Question 32

org structure for a large org

Answer 32

more mechanistic

Question 33

3 types of production

Answer 33

unit, mass, or process production

Question 34

org structure in uncertain environment

Answer 34

organic to be flexible

Question 35

3 traditional org designs

Answer 35

simple structure functional structure divisional structure

Question 36

simple structure traditional org design

Answer 36

entrepreneurs small simple business

Question 37

functional structure traditional org design

Answer 37

group similar specialities together across entire org cost efficient

Question 38

divisional structure traditional org design

Answer 38

seperate business divisions with limited autonomy managers have total authority over their unit parent corp oversees externally and provides legal and finance support

Question 39

4 contemporary org designs

Answer 39

team structure matrix and project structure boundary less structure learning structure

Question 40

team structure contemporary org design

Answer 40

whole org is small teams no managerial authority teams responsible for themselves

Question 41

matrix structure contemporary org design

Answer 41

various specialists work together under one project manager dual chain of command - dept. and project managers

Question 42

project structure contemporary org design

Answer 42

employees constantly working on projects and teaming up across depts. as needed

Question 43

boundary less structure contemporary org design

Answer 43

not limited by external, horizontal, or vertical limits use virtual tech to eliminate boundaries strategic alliances cross functional teams

Question 44

learning structure contemporary org design

Answer 44

employees have tools to adapt and learn empowered

Question 45

define horizontal product differentiation

Answer 45

products are differentiated based on small feature changes like colour

Question 46

define vertical product differentiation

Answer 46

different levels of product based on difference in quality quality differences cause a change in price

Question 47

org structure best for tight cost control

Answer 47

mechanistic

Question 48

org structure that is best in stable enviro

Answer 48

mechanistic