ch 1 Flashcards
4 pillars of management
polka
planning
organizing
leading
control
define efficiency
max output min input
define effectiveness
ability to complete activities so org goals are achieved
hierarchy of employees
top managers
middle managers
first line managers
non managerial employees
what does a top manager do
make org-wide plans and goals
what does middle/dept. manager do
manage supers
between top and first levels
what does first line manager do
supervise non managerial employees
functions of managers
3 skills needed
technical skills (expertise)
human/people skills
conceptual skills (analyze)
roles of managers
int-inf-dec
interpersonal roles (leader)
informational roles (monitor)
decisional role (entrepreneur, negotiator)
who developed roles of managers
mintzberg
who developed functions of managers
robert katz
functions top managers need
(top left of bar graph)
conceptual and human skills
functions middle managers need
(middle of bar graph)
human skills
functions lower level managers need
(bottom right of bar graph)
human skills and tech skills
