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BUS 214 > CH 11 > Flashcards

CH 11 Flashcards

1
Q
  1. Which type of leader demands instantaneous obedience and focuses on achievement, initiative, and self-control?
    a. Democratic
    b. Coaching
    c. Affiliative
    d. Coercive
    e. Pacesetting
A

d

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2
Q
  1. Which type of leader attempts to create employee satisfaction through bartering or negotiating for desired behaviors or level of performance?
    a. Pacesetting
    b. Coercive
    c. Transactional
    d. Transformational
    e. Affiliative
A

c

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3
Q
  1. Which type of leader has a strong influence on coworker support and building an ethical culture through increasing employee commitment and fostering motivation?
    a. Transformational
    b. Transactional
    c. Coercive
    d. Pacesetting
    e. Authoritative
A

a

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4
Q
  1. A coaching leader is one who builds a positive climate by doing which of the following?
    a. Valuing people, their emotions, and their needs
    b. Focusing on communication across all layers of the organization
    c. Inspiring employees to follow their departmental leaders without question
    d. Valuing achievement, initiative, and self-motivation
    e. Developing skills for success, delegating responsibility, and issuing challenging assignments
A

e

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5
Q
  1. Which leadership type values people, their emotions, and their needs, relying on friendship and trust to promote flexibility, innovation, and risk taking?
    a. Authoritative
    b. Coaching
    c. Pacesetting
    d. Coercive
    e. Affiliative
A

e

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6
Q
  1. Which of the following are a primary influence on employee’s ethical behavior because they are role models for an organization’s values?
    a. Friends
    b. Parents
    c. Peers
    d. Coworkers
    e. Leaders
A

e

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7
Q
  1. Which of the following is one of the seven habits of strong ethical leaders?
    a. Adequate compensation
    b. Good employees
    c. The passion to do right
    d. Charisma
    e. A great education
A

c

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8
Q
  1. Which type of leader can create a negative climate because of the high standards they set?
    a. Authoritative
    b. Affiliative
    c. Democratic
    d. Coaching
    e. Pacesetting
A

e

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9
Q
  1. Ethical leadership should be based on which of the following?
    a. Holistic thinking that embraces the complex issues companies face daily
    b. A strong shareholder desire for profits
    c. The opinions of a leader who defines success in terms of group gratification
    d. Short-term thinking that looks at the firm’s health on a day-to-day basis
    e. People who embrace a transactional style of leadership
A

a

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10
Q
  1. Strong ethical leaders have a passion for which of the following? (Select four)
    a. Doing the right thing
    b. Being proactive
    c. Considering stakeholder interests
    d. Being role models for the organization and its employees
    e. Satisfying shareholders before other stakeholder groups
A

a, b, c, d

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11
Q
  1. Which of the following statements about ethical leadership is true?
    a. Ethical leadership is a foundational requirement for impacting the long-term valuation of the firm
    b. Ethical leadership is necessary for the firm to achieve profitability to satisfy shareholders.
    c. Ethical leadership maintains a short-term orientation to ethical decision making.
    d. Ethical leadership requires ethical leaders to have charismatic personalities.
    e. Ethical leadership usually avoids transactional leadership.
A

a

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12
Q
  1. Group polarization _______.
    a. occurs when one or more group members feel pressured to conform to the group’s decision even if they
    personally disagree
    b. occurs when two or more groups interact with one another on an informal basis
    c. is when a group is more likely to move toward a more extreme position than members might have done individually
    d. sets up a number of independent groups to work on opposing sides of an issue
    e. assigns each team member as a “critical evaluator” with the responsibility to express opinions and objections freely
A

c

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13
Q
  1. The ability or authority to guide and direct others toward a goal is known as _______.
    a. leadership
    b. collaboration
    c. democracy
    d. transparency
    e. pacesetting
A

a

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14
Q
  1. Which type of leader is characterized as having superficial charm, no conscience, grandiose self-worth, little or no empathy, and enjoys flouting rules?
    a. Unethical
    b. Psychopathic
    c. Apathetic
    d. Pacesetting
    e. Charismatic
A

b

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15
Q
  1. Leaders who are highly assertive and not very cooperative are categorized as having which conflict management style?
    a. Accommodating
    b. Avoiding
    c. Collaborating
    d. Competing
    e. Compromising
A

d

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16
Q
  1. Leaders with an accommodating conflict management style are known as being which of the following?
    a. Highly assertive and not very cooperative
    b. Not effective because they avoid conflict at any costs, even if it leads to misconduct
    c. Highly cooperative but non-assertive
    d. In between the assertiveness and cooperativeness dimensions
    e. Cooperative and assertive
A

c

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17
Q
  1. Which conflict management style is marked by a desire to meet the needs of stakeholders and strongly adhere to organizational values and principles?
    a. Avoiding
    b. Competing
    c. Compromising
    d. Accommodating
    e. Collaborating
A

e

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18
Q
  1. A culture that encourages employees to express concerns, bring up ethical issues, and take a proactive approach toward resolving conflicts is based on which of the following?
    a. Values
    b. Profits
    c. Consumers
    d. Shareholders
    e. Stakeholders
A

a

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19
Q
  1. Which of the following claims that leaders form unique relationships with followers through social interactions?
    a. Leader–follower congruence
    b. Leader-exchange theory
    c. Normative myopia
    d. Emotional intelligence theory
    e. Conflict management
A

b

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20
Q
  1. A two-way process in which the communicator communicates with superiors and subordinates is known as _______.
    a. cooperation
    b. transparency
    c. leader–follower congruence
    d. reporting
    e. collaboration
A

d

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21
Q
  1. The four categories of communication include which of the following? (Select four)
    a. Reporting
    b. Small group communication
    c. Nonverbal communication
    d. Interpersonal communication
    e. Listening
A

b, c, d, e

22
Q
  1. When one or more group members feel pressured to conform to the group’s decision even if they personally disagree, which of the following occurs?
    a. Group polarization
    b. Leader–follower congruence
    c. Groupthink
    d. Normative myopia
    e. Conflict
A

c

23
Q
  1. When managers overlook or stifle the importance of core values in their business decisions, this is known as _______.
    a. leader–follower congruence
    b. groupthink
    c. institutionalization
    d. group polarization
    e. normative myopia
A

e

24
Q
  1. When leaders and followers share the same vision, ethical expectations, and objectives for the company, which of the following occurs?
    a. Groupthink
    b. Leader–follower congruence
    c. Group polarization
    d. Values-based culture
    e. Ethical leadership
A

b

25
Q
  1. Which of the following provide(s) important guidelines for employees on how to act in different situations?
    a. Leader-exchange theory
    b. Small group communication
    c. Interpersonal communication
    d. Codes of ethics
    e. Leader-follower congruence
A

d

26
Q
  1. Gossip, manipulation, playing favorites, and taking credit for another’s work are all examples commonly associated with _______.
    a. workplace politics
    b. political skills
    c. competitiveness
    d. groupthink
A

a

27
Q
  1. Which type of leader is passionate about the company, lives out corporate values daily in their behavior in the workplace, and forms long-term relationships with employees and other stakeholders?
    a. Authentic
    b. Coaching
    c. Transformational
    d. Transactional
    e. Pacesetter
A

a

28
Q
  1. Which of the following statements are about feedback are true? (Select four)
    a. Most companies recognize the need for organizational leaders to provide feedback to employees.
    b. Most companies recognize the need for organizational leaders to get feedback from their employees.
    c. Feedback can occur through informal methods like a simple conversation or through more formal systems such as employee performance evaluations.
    d. Employee feedback can be generated in many different ways, including interviews, anonymous surveys, ethical audits, and websites.
    e. Negative feedback is important to inform employees of weaknesses and provide constructive ways for improving them.
A

a, c, d, e

29
Q
  1. Which type of leader communicates a sense of mission, stimulates new ways of thinking, and enhances as well as generates new learning experiences?
    a. Authentic
    b. Democratic
    c. Transformational
    d. Transactional
    e. Cooperative
A

c

30
Q
  1. The most effective leaders possess the ability to manage themselves and their relationships with others effectively, a skill known as _______.
    a. conflict management
    b. group theory
    c. collaboration
    d. emotional intelligence
    e. leader-follower theory
A

d

31
Q
  1. Which type of leader produces employees who achieve a negotiated level of performance, including compliance with ethical and legal standards?
    a. Transactional
    b. Coercive
    c. Transformational
    d. Compromising
    e. Authentic
A

a

32
Q
  1. The acronym RADAR stands for which of the following?
    a. Recognize, Answer, Discover, Avoid, and Recover
    b. Recognize, Answer, Detect, Avoid, and Recover
    c. Recover, Answer, Discourage, Avoid, and Recognize
    d. Recognize, Avoid, Discover, Answer, and Recover
    e. Recover, Avoid, Detect, Answer, and Recognize
A

d

33
Q
  1. From an ethical standpoint, leaders should take time during which step of the RADAR model to fix any weaknesses in the ethics program and develop improved ways of detecting misconduct?
    a. Discover
    b. Answer
    c. Recover
    d. Avoid
    e. Recognize
A

c

34
Q
  1. Which step of the RADAR model involves responding to the discovery of an ethical dilemma through communication both internally and externally?
    a. Answer
    b. Recover
    c. Recognize
    d. Avoid
    e. Discover
A

a

35
Q
  1. Because they fear doing so will uncover questionable conduct that could put the firm in an unfavorable light, many managers are reluctant to engage in which step of the RADAR model?
    a. Avoid
    b. Recover
    c. Answer
    d. Discover
    e. Recognize
A

d

36
Q
  1. After massive recalls of its dressers due to tipping issues, a furniture company released feel-good commercials and developed better quality standards to regain its quality image. In this scenario, what stage of the RADAR model was the furniture company engaging in?
    a. Recognize
    b. Avoid
    c. Discover
    d. Answer
    e. Recover
A

e

37
Q
  1. Ethical leaders should take a holistic view of the firm’s ethical culture.
    a. True
    b. False
A

True

38
Q
  1. Leaders with an avoiding style of conflict management are uncooperative and non-assertive.
    a. True
    b. False
A

True

39
Q
  1. Employee empowerment is an essential component of a values-based organizational culture.
    a. True
    b. False
A

True

40
Q
  1. Paralanguage includes gestures, facial expressions, proximity, time, and dress.
    a. True
    b. False
A

False

41
Q
  1. The ability to influence the behavior of others by offering them something desirable is best described as which type of power?
    a. Coercive
    b. Reward
    c. Expert
    d. Legitimate
    e. Referent
A

b

42
Q
  1. Expert power usually stems from which of the following?
    a. A superior’s credibility with his or her subordinates
    b. A belief that a certain person has the right to exert influence and that certain others have an obligation to accept it
    c. A person’s ability to influence the behavior of others by offering them something desirable
    d. A person’s ability to penalize the actions or behavior of another
    e. A person’s perceptions that his or her goals or objectives are similar to another’s
A

a

43
Q
  1. When a foreman orders an assembly-line employee to carry out a task that the employee perceives as unethical, yet the employee feels compelled to do it because of the foreman’s position, the foreman is exercising which type of power?
    a. Legitimate
    b. Expert
    c. Reward
    d. Coercive
    e. Referent
A

a

44
Q
  1. Motivation is defined as which of the following?
    a. The reason why high achieving employees strive for high job performance
    b. A force within the individual that focuses his or her behavior on achieving a goal
    c. Personal ambition without regard to the impact on others
    d. A desire to be finished with a project
    e. Individual goals
A

b

45
Q
  1. Which type of leader demands instantaneous obedience and focuses on punishing wrong behavior, achievement, initiative, and self-control?
    a. Democratic
    b. Coaching
    c. Affiliative
    d. Coercive
    e. Pacesetting
A

d

46
Q
  1. Which type of needs are satisfied by social and interpersonal relationships?
    a. Growth
    b. Personal
    c. Coercive
    d. Relatedness
    e. Group
A

d

47
Q
  1. Customers are willing to pay higher prices for products from ethical companies.
    a. True
    b. False
A

True

48
Q
  1. Which of the following are benefits of ethical leadership? (Select four)
    a. Direct impact on the corporate culture of the firm
    b. Higher employee satisfaction and employee commitment
    c. Competitive advantages through employee satisfaction and productivity
    d. Strong relationships with external stakeholders
A

a, b, c, d

49
Q
  1. Crises can potentially be more devastating than natural disasters or technological disruptions.
    a. True
    b. False
A

True

50
Q
  1. Which of the following refers to large-scale unethical activity that follows recognizable phases of escalation?
    a. Normative myopia
    b. Leader–follower congruence
    c. Ethics audit
    d. Growth needs
    e. Ethical disasters
A

e

51
Q
  1. Which of the following are recommendations for improving risk management? (Select four)
    a. Communicate risk frameworks and the effectiveness of internal and external controls.
    b. Maintain a recovery plan for an ethical or compliance crisis.
    c. Improve performance by applying risk measures and dashboards.
    d. Develop a risk and compliance plan after major projects are complete.
    e. Review the nature and scope of the risk-management function.
A

a, b, c, e

BUS 214 (14 decks)

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