Certification

Question 1

Position Your Role

Answer 1

Hi my name is Ryan Welsh, I am a Relationship Banker here at the Belmont Financial Center

It’s my job to understand both your need here today and other financial goals you may have, so I can help you create a plan to achieve the.

I work with a team of specialists and use tools and resources provided at the financial center to better assist you based on your financial goals.

Question 2

Following position my role

Answer 2

“Mr. Client while I fulfill this request for you, I mention before I like to use the tools and resources to help meet your financial goals can you open up your phone and locate the life plan inside the BofA mobile banking app

Question 3

While client has life plan pulled up

Answer 3

“Talk to me a little bit about what is important to you financially, your goals and why these things are the most important to you?”

Question 4

Questions about retirement

Answer 4

“How far off are your from retiring?”

“Tell me about the plans you have in place today for your retirement?”

“What plans do you have after retirement?”

“Are you confident that you are on track to reach your retirement goals?”

”

Question 5

Types of questions to ask about buying a home through life plan.

Answer 5

“What steps are you taking into buying your first home?”

“Are you self employed or a W-2 employee?”

• self employed needs 2 years of employment
• W-2 employee needs 6 months

“How’s your credit?”
- low scores may have a harder time getting approved

“Do you have any proof of income?”
- two pay stubs