C4 Questions Flashcards
briefly describe three steps in the communication process
The first step is the sender sends a message, then the receiver receives the message, finally the receiver repeats the message or responds providing feedback to let the sender know the message was received and understood
define nonverbal communication and give one example that is not listed in the textbook
communicating without using words (gestures, drawings)
what does the word culture mean
system of learned beliefs and behaviors that is practiced by a group of people
what is one positive response to cultural diversity
positive responses to cultural diversity include acceptance and knowledge not bias or prejudice
why should why questions be avoided when talking with residents
may make people feel defensive
if a resident speaks a different language than the nursing assistant does, what can the nursing assistant do?
speak slowly and clearly, keep messages short and simple, use pictures of gestures, ask for help from others, be patient and calm
what is one way to provide feedback while listening
an acknowledgment, question, repeating the senders message, offer general but leading responses
what can silence or pauses help a resident do
encourage the resident to gather his or her thoughts and compose messages
what is one reason that a nursing assistant should not ignore a residents request
it is considered negligent behavior
why should a nursing assistant sit near a resident who has started a conversation with her
shows that the person finds what the other person is saying important and worth listening to
what is the difference between a fact and an opinon
a fact is something that actually happened, an opinion is a speculation
what is objective information?
based on what a person seem, hears, touches or smells, is collected by using the senses
what is subjectivve information
information that a person cannot or has not observed but is based on something the resident reported and may not be true
with whom should nas use medical terminology (care team members, or residents and their families?
care team members
when making an oral report should the nursing assistant use facts or opinions
facts
when should care be documented-before or after it is done?
after it is done
what is 8:43pm converted to military time
20:43
what is 1400 hours to regular time
2:00 pm
when should an incident report be completed
when a resident falls, NA/resident break or damage something, NA makes a mistake in care, resident/family make a request outside of NA’s scope of practice, Resident/family makes sexual advances/remarks, anything happens that makes the NA feel uncomfortable, threatened, or unsafe, NA gets injured on the job, NA is exposed to blood or body fluids
what is an example of a proper greeting when answering the phone
“Long-Term Care Facility, this is Susan Jones, Nursing Assistant. How can I help you?” You should always identify the facilities name, your name, and your position and be friendly and professional
give two reasons why computers may be used in a facility
a computer may be carried from room to room and store information faster and more accurately then writing information by hand
what is the purpose of the resident call light or call system
enable residents to call for help whenever they need it
when a resident has a hearing impairment, on whose face should the light be shining while communicationg- the residents or the na
Nursing Assistants face
how can a nursing assistant explain the position of objects in front of a resident who is visually impaired
use the face of an imaginary clock as a guide to explain the position of objects in front of a resident who is visually impaired
how should questions be phrased to a resident who has had a stroke
simple so they can be answered with a yes or no
how should an NA refer to the weaker side of a resident who has had a stroke
weaker or invovled
what should a nursing assistant always do after a resident behaves inappropriately
