C4 Questions

Question 1

briefly describe three steps in the communication process

Answer 1

The first step is the sender sends a message, then the receiver receives the message, finally the receiver repeats the message or responds providing feedback to let the sender know the message was received and understood

Question 2

define nonverbal communication and give one example that is not listed in the textbook

Answer 2

communicating without using words (gestures, drawings)

Question 3

what does the word culture mean

Answer 3

system of learned beliefs and behaviors that is practiced by a group of people

Question 4

what is one positive response to cultural diversity

Answer 4

positive responses to cultural diversity include acceptance and knowledge not bias or prejudice

Question 5

why should why questions be avoided when talking with residents

Answer 5

may make people feel defensive

Question 6

if a resident speaks a different language than the nursing assistant does, what can the nursing assistant do?

Answer 6

speak slowly and clearly, keep messages short and simple, use pictures of gestures, ask for help from others, be patient and calm

Question 7

what is one way to provide feedback while listening

Answer 7

an acknowledgment, question, repeating the senders message, offer general but leading responses

Question 8

what can silence or pauses help a resident do

Answer 8

encourage the resident to gather his or her thoughts and compose messages

Question 9

what is one reason that a nursing assistant should not ignore a residents request

Answer 9

it is considered negligent behavior

Question 10

why should a nursing assistant sit near a resident who has started a conversation with her

Answer 10

shows that the person finds what the other person is saying important and worth listening to

Question 11

what is the difference between a fact and an opinon

Answer 11

a fact is something that actually happened, an opinion is a speculation

Question 12

what is objective information?

Answer 12

based on what a person seem, hears, touches or smells, is collected by using the senses

Question 13

what is subjectivve information

Answer 13

information that a person cannot or has not observed but is based on something the resident reported and may not be true

Question 14

with whom should nas use medical terminology (care team members, or residents and their families?

Answer 14

care team members

Question 15

when making an oral report should the nursing assistant use facts or opinions

Answer 15

facts

Question 16

when should care be documented-before or after it is done?

Answer 16

after it is done

Question 17

what is 8:43pm converted to military time

Answer 17

20:43

Question 18

what is 1400 hours to regular time

Answer 18

2:00 pm

Question 19

when should an incident report be completed

Answer 19

when a resident falls, NA/resident break or damage something, NA makes a mistake in care, resident/family make a request outside of NA’s scope of practice, Resident/family makes sexual advances/remarks, anything happens that makes the NA feel uncomfortable, threatened, or unsafe, NA gets injured on the job, NA is exposed to blood or body fluids

Question 20

what is an example of a proper greeting when answering the phone

Answer 20

“Long-Term Care Facility, this is Susan Jones, Nursing Assistant. How can I help you?” You should always identify the facilities name, your name, and your position and be friendly and professional

Question 21

give two reasons why computers may be used in a facility

Answer 21

a computer may be carried from room to room and store information faster and more accurately then writing information by hand

Question 22

what is the purpose of the resident call light or call system

Answer 22

enable residents to call for help whenever they need it

Question 23

when a resident has a hearing impairment, on whose face should the light be shining while communicationg- the residents or the na

Answer 23

Nursing Assistants face

Question 24

how can a nursing assistant explain the position of objects in front of a resident who is visually impaired

Answer 24

use the face of an imaginary clock as a guide to explain the position of objects in front of a resident who is visually impaired

Question 25

how should questions be phrased to a resident who has had a stroke

Answer 25

simple so they can be answered with a yes or no

Question 26

how should an NA refer to the weaker side of a resident who has had a stroke

Answer 26

weaker or invovled

Question 27

what should a nursing assistant always do after a resident behaves inappropriately