C12 - Human Behaviour Flashcards
Define Behaviour?
Influenced by Personality, Attitude and interactions with others.
Define Personality?
Stable set of characteristics and Behaviour patterns by an individual.
True or False. Traits are generally unstable and temporary?
False. Stable and Permanent.
Define Attitude?
The general feeling about some person, object or issue.
True or False. Attitudes are internal factors?
False. External.
What is the ideal personality type for the flight desk?
Stable Extrovert.
What is Self-Concept?
How you see yourself.
What is Ideal Self?
What you think you ought to be.
The difference between Self-Concept and Ideal Self determines ‘____’?
Your Personality.
Name six Hazardous Attitudes and Behaviours?
- Anti-Authority.
- Impulsivity.
- Invulnerability.
- Macho Complex.
- Resignation.
- Complacency.
Which effective countermeasure can be used when a crew member is displaying one of the Hazardous Attitudes and Behaviours?
Follow the Standard Operating Procedures (SOPs).
‘____’ is essential for optimum group performance?
Cooperation.
A group with a high degree of Cohesion and Cooperation has ‘____’?
Synergy.
Name three types of Leadership?
- Interactive Style.
- Authoritarian Style.
- Paternalistic Style.
Name two driving factors in Leadership Styles?
- Task orientated.
- Person orientated.
