C1 - Station 3/B Telefonische Beschwerde bearbeiten Flashcards

1
Q

вітати клієнтів

A

die Kunden begrüßen

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2
Q

опустити, пропустити

A

weg|lassen

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3
Q

гнівний, роздратований

A

zornig

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4
Q

сварити, лаяти

A

schimpfen

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5
Q

визнавати (помилку)

A

der Fehler zu|geben

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6
Q

визначений

A

definitiv

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7
Q

делікатне питання

A

die heikele Frage, -m

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8
Q

припиняти, обривати розмову

A

das Gespräch ab|brechen

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9
Q

відбивати

A

reflektieren

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10
Q

підсумовувати, підбивати підсумки розмови

A

das Gespräch nach|bereiten

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11
Q

вкладати суху кам’яну стіну

A

die Trockenmauer, -n an|legen

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12
Q

знаходяться (лежати) в межах норми

A

im normalen Rahmen liegen

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13
Q

морозостійкий

A

frostsicher

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14
Q

Камінь лопнути, тріскати, тріснути

A

Steine platzen

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15
Q

ламати, руйнувати, обрушуватись стіну

A

die Mauer ein|stürzen

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