business unit 3 aos1 definitions Flashcards
consultative management style
where the manager consults employees before making decisions
management styles types
autocratic, persuasive, consultative, participative, laissez-faire
participative management style
where the manager unites with staff to make decisions together
autocratic management style
where the manager tells the staff what decisions have been made
laissez faire management style
where the employees assume total responsibility and control of operations
management styles
the behaviour and attitude of the manager when making decisions, directing staff, and implementing plans to achieve business objectives
persuasive management style
where the manager attempts to ‘sell’ the decisions made
communication
the ability to transfer information from a sender to a receiver and listen to feedback
decision making
the ability to identify options available and choose a specific course of action from the alternatives
delegation
the transfer of authority and responsibility from a manager to employee to carry out specific activities
interpersonal skills
the ability to deal or lialise with people and build positive relationships with staff
leading
the ability to influence or motivate people to work towards achieving a business objective
planning
the ability to define business objectives and decide on the strategies to achieve them
management skills
the abilities or competencies that managers use to achieve business objectives
corporate culture
the values, ideas, expectations and beliefs shared by members of the business
directors
individuals who have overall responsibility for managing the company’s business activities
interest groups
organisations who attempt to directly influence a business’s activities, policies, or processes
key performance indicators
specific criteria used to measure the efficiency and effectiveness of a business’s performance
