business unit 3 aos 2 knowledge points Flashcards
relationship between managing employees and achieving business objectives
effectively managing employees means theyre performing optimally. employee’s optimal performance leads to achieving business objectives.
hr focusing on motivating employees increases productivity and helps achieve objectives
5 stages of maslow’s hierarchy
physiological, security, social, esteem, self actualisation
goal setting theory factors
clarity, challenge, commitment, feedback, task complexity
motivation strategies
performance related pay, career advancement, investment in training, support, sanction
performance related pay strategies
gainsharing, profit sharing, share plans, bonuses, commissions, pay increase
Delete later
Delete later
benefits of training for employee
opportunity for promotion, improved job satisfaction
benefits of training for employers
higher productivity, goals more efficiently met
strengths of on the job
cost effective, trainees learn to use actual equipment
weaknesses of on the job
bad habits are passed down, production is disrupted
strengths of off the job
provides employees with a formal qualification, availability to wider skills
weaknesses of off the job
more expensive, employees with qualification may leave
performance management strategies
appraisal, employee self evaluation, management by objectives, employee observation
strengths of appraisal
allows positive relations to develop, facilitates communication
weaknesses of appraisal
stressful, time consuming
strengths of employee observation
identifies strengths and weaknesses, useful for evaluating leadership
weaknesses of employee observation
not useful for technical skills, expensive, time consuming, only applies to businesses with high trust
strengths of management by objectives
manager and employee know whats expected, improves communication, highlights where employees need training
weaknesses of management by objectives
costly, time consuming, adds to responsibilities
strengths of employee self evaluation
employees are actively involved, highlights need for training, helps employees understand strengths and weaknesses
weaknesses of employee self evaluation
employees overstate, management may need to monitor, employees may feel ill-equipped
types of appraisals
essay method, critical incident method, comparison method
types of termination
redundancy, resignation, retirement, dismissal
redundancy key info
hr manager needs to know related procedures such as consultation, time off leading to last day, redundancy pay etc
examples of entitlement issues
redundancy pay, wages, leave entitlements, termination notice
examples of transition issues (retirement)
gradual reduction in days, counselling, support on superannuation, government pension entitlements
examples of transition issues (redundancy)
assistance with resume and job application, references for resumes, time off to attend interviews, exit interviews
examples of transition issues (dismissal)
exit interviews
internal workplace relations
employees, employers, hr managers
external workplace relations
trade unions, employer associations, peak union bodies, peak employer bodies, fair work commission
role of employees
develop or change agreements, modify existing work practices to achieve objectives, expect fair wages in return
role of employers
handle workplace relations daily, involved in programs to improve business performance, workplace relations specialists handle legal issues
role of hr managers
negotiation employment contracts, training other managers and supervisors, implementing agreements, dealing with disputes and conflict
fair work commission deals with
unfair dismissal, awards, employment standards, minimum wages, industrial disputes, approves employee/employer agreements
role of employer association
process log of claims, formulate policies
role of peak employer bodies
perform a similar role for employers that peak unions do for unions
role of union bodies
represents union in court and settling large disputes
government organisations include
legislator, employer, economic manager, administrator of government policies
strengths of awards
less costly, less time consuming because of predetermined terms
weaknesses of awards
numerous awards in one workplace, awards dont attract talented candidates
strengths of enterprise agreements
flexible, attracts talented candidates, simpler than modern award
weaknesses of enterprise agreements
time consuming, more expensive
types of dispute resolutions
negotiation, grievance procedure, mediation, arbitration, concilliation
industrial action key info
if industrial action is protected during a bargaining period, the party taking action cant be sued
advantages of maslows hierarchy of needs
manager develops understanding of employees, easy to understand
disadvantages of maslows hierarchy of needs
only a theory, difficult to determine stage,
advantages of the goal setting theory
setting clear goals motivates employees, higher productivity, better manager/employee theory
disadvantages of the goal setting theory
goals that arent challenging can demotivate employees, failure to meet a goal ruins confidence, individual goals may clash with business goals
advantages of four drive
adaptable to complicated situations, drives work independently which makes it flexible
disadvantages of four drive
other drives exist, may cause competition
advantages of performance related pay
improves productivity levels, only applies when there’s actual improvement
disadvantages of performance related pay
expensive, may not be able to afford it, not all employees are motivated by pay
advantages of career advancement
provides a means to retain valuable employees, promoted employee will feel motivated
disadvantages of career advancement
causes rivalries, creates resentment, employee may be promoted beyond their capacity
advantages of investment in training
benefits the business because employees work better, may improve employee retention
disadvantages of investment in training
expensive, employee may leave after training
advantages of support
cheap or free, support improves confidence and motivation
disadvantages of support
requires a positive corporate culture, employees become too dependent on support
advantages of sanctions
can quickly stop bad behaviour, can motivate some to do better
disadvantages of sanctions
may cause resentment, only short term, excessive sanctions reduces sense of belonging
