business unit 3 aos 2 knowledge points

Question 1

relationship between managing employees and achieving business objectives

Answer 1

effectively managing employees means theyre performing optimally. employee’s optimal performance leads to achieving business objectives.

hr focusing on motivating employees increases productivity and helps achieve objectives

Question 2

5 stages of maslow’s hierarchy

Answer 2

physiological, security, social, esteem, self actualisation

Question 3

goal setting theory factors

Answer 3

clarity, challenge, commitment, feedback, task complexity

Question 4

motivation strategies

Answer 4

performance related pay, career advancement, investment in training, support, sanction

Question 5

performance related pay strategies

Answer 5

gainsharing, profit sharing, share plans, bonuses, commissions, pay increase

Question 6

Delete later

Answer 6

Delete later

Question 7

benefits of training for employee

Answer 7

opportunity for promotion, improved job satisfaction

Question 8

benefits of training for employers

Answer 8

higher productivity, goals more efficiently met

Question 9

strengths of on the job

Answer 9

cost effective, trainees learn to use actual equipment

Question 10

weaknesses of on the job

Answer 10

bad habits are passed down, production is disrupted

Question 11

strengths of off the job

Answer 11

provides employees with a formal qualification, availability to wider skills

Question 12

weaknesses of off the job

Answer 12

more expensive, employees with qualification may leave

Question 13

performance management strategies

Answer 13

appraisal, employee self evaluation, management by objectives, employee observation

Question 14

strengths of appraisal

Answer 14

allows positive relations to develop, facilitates communication

Question 15

weaknesses of appraisal

Answer 15

stressful, time consuming

Question 16

strengths of employee observation

Answer 16

identifies strengths and weaknesses, useful for evaluating leadership

Question 17

weaknesses of employee observation

Answer 17

not useful for technical skills, expensive, time consuming, only applies to businesses with high trust

Question 18

strengths of management by objectives

Answer 18

manager and employee know whats expected, improves communication, highlights where employees need training

Question 19

weaknesses of management by objectives

Answer 19

costly, time consuming, adds to responsibilities

Question 20

strengths of employee self evaluation

Answer 20

employees are actively involved, highlights need for training, helps employees understand strengths and weaknesses

Question 21

weaknesses of employee self evaluation

Answer 21

employees overstate, management may need to monitor, employees may feel ill-equipped

Question 22

types of appraisals

Answer 22

essay method, critical incident method, comparison method

Question 23

types of termination

Answer 23

redundancy, resignation, retirement, dismissal

Question 24

redundancy key info

Answer 24

hr manager needs to know related procedures such as consultation, time off leading to last day, redundancy pay etc

Question 25

examples of entitlement issues

Answer 25

redundancy pay, wages, leave entitlements, termination notice

Question 26

examples of transition issues (retirement)

Answer 26

gradual reduction in days, counselling, support on superannuation, government pension entitlements

Question 27

examples of transition issues (redundancy)

Answer 27

assistance with resume and job application, references for resumes, time off to attend interviews, exit interviews

Question 28

examples of transition issues (dismissal)

Answer 28

exit interviews

Question 29

internal workplace relations

Answer 29

employees, employers, hr managers

Question 30

external workplace relations

Answer 30

trade unions, employer associations, peak union bodies, peak employer bodies, fair work commission

Question 31

role of employees

Answer 31

develop or change agreements, modify existing work practices to achieve objectives, expect fair wages in return

Question 32

role of employers

Answer 32

handle workplace relations daily, involved in programs to improve business performance, workplace relations specialists handle legal issues

Question 33

role of hr managers

Answer 33

negotiation employment contracts, training other managers and supervisors, implementing agreements, dealing with disputes and conflict

Question 34

fair work commission deals with

Answer 34

unfair dismissal, awards, employment standards, minimum wages, industrial disputes, approves employee/employer agreements

Question 35

role of employer association

Answer 35

process log of claims, formulate policies

Question 36

role of peak employer bodies

Answer 36

perform a similar role for employers that peak unions do for unions

Question 37

role of union bodies

Answer 37

represents union in court and settling large disputes

Question 38

government organisations include

Answer 38

legislator, employer, economic manager, administrator of government policies

Question 39

strengths of awards

Answer 39

less costly, less time consuming because of predetermined terms

Question 40

weaknesses of awards

Answer 40

numerous awards in one workplace, awards dont attract talented candidates

Question 41

strengths of enterprise agreements

Answer 41

flexible, attracts talented candidates, simpler than modern award

Question 42

weaknesses of enterprise agreements

Answer 42

time consuming, more expensive

Question 43

types of dispute resolutions

Answer 43

negotiation, grievance procedure, mediation, arbitration, concilliation

Question 44

industrial action key info

Answer 44

if industrial action is protected during a bargaining period, the party taking action cant be sued

Question 45

advantages of maslows hierarchy of needs

Answer 45

manager develops understanding of employees, easy to understand

Question 46

disadvantages of maslows hierarchy of needs

Answer 46

only a theory, difficult to determine stage,

Question 47

advantages of the goal setting theory

Answer 47

setting clear goals motivates employees, higher productivity, better manager/employee theory

Question 48

disadvantages of the goal setting theory

Answer 48

goals that arent challenging can demotivate employees, failure to meet a goal ruins confidence, individual goals may clash with business goals

Question 49

advantages of four drive

Answer 49

adaptable to complicated situations, drives work independently which makes it flexible

Question 50

disadvantages of four drive

Answer 50

other drives exist, may cause competition

Question 51

advantages of performance related pay

Answer 51

improves productivity levels, only applies when there's actual improvement

Question 52

disadvantages of performance related pay

Answer 52

expensive, may not be able to afford it, not all employees are motivated by pay

Question 53

advantages of career advancement

Answer 53

provides a means to retain valuable employees, promoted employee will feel motivated

Question 54

disadvantages of career advancement

Answer 54

causes rivalries, creates resentment, employee may be promoted beyond their capacity

Question 55

advantages of investment in training

Answer 55

benefits the business because employees work better, may improve employee retention

Question 56

disadvantages of investment in training

Answer 56

expensive, employee may leave after training

Question 57

advantages of support

Answer 57

cheap or free, support improves confidence and motivation

Question 58

disadvantages of support

Answer 58

requires a positive corporate culture, employees become too dependent on support

Question 59

advantages of sanctions

Answer 59

can quickly stop bad behaviour, can motivate some to do better

Question 60

disadvantages of sanctions

Answer 60

may cause resentment, only short term, excessive sanctions reduces sense of belonging