business unit 3 aos 3 definitions Flashcards

1
Q

operations management

A

all the activities in which managers engage to produce goods or services

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2
Q

manufacturing business

A

a business that produces tangible goods

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3
Q

service business

A

a business that provides intangible services

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4
Q

inputs

A

resources used in the process of production

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5
Q

processes/transformation

A

the conversion of inputs into outputs or resources into services

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6
Q

outputs

A

the end results of a business’s efforts

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7
Q

efficency

A

how well a business uses resources in achieving these objectives

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8
Q

effectiveness

A

the degree to which a business has accomplished its stated objectives

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9
Q

business competitiveness

A

the ability of a business to sell products in a market.

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10
Q

tangibles

A

goods that can be touched

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11
Q

intangibles

A

services that cant be touched

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12
Q

website development

A

the creation and/or improvement of a connected group of pages on the internet that will be maintained by a business to promote and sell its products

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13
Q

procurement

A

the process of researching and selecting suppliers, establishing payment terms, negotiating contracts, and the actual purchasing of resources that are vital to the operations of the business

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14
Q

automated production line

A

comprises of machinery and equipment arranged in a sequence with components added to a good as it proceeds through each step

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15
Q

computer aided design (CAD)

A

a computerised design tool that allows a business to create product possibilities from a series of input data

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16
Q

computer aided manufacturing (CAM)

A

the use of software to direct and control manufacturing process

17
Q

materials management

A

strategy that manages the use, storage, and delivery of materials to ensure the right amount of inputs are readily available

18
Q

forecasting

A

a materials planning tool that relies on data from the past and present to develop a production plan in an attempt to reduce uncertainty

19
Q

inventory control

A

a system to make sure costs are minimised and the operations system has access to the right amounts of inputs when required

20
Q

just in time

A

a materials management strategy that ensures the right amount of material inputs will arrive only as theyre needed in the operations process

21
Q

production plan

A

an outline of the activities undertaken to combine inputs to create goods or services

22
Q

materials requirement planning

A

involves developing an itemised list of all materials involved in production to meet specified orders

23
Q

master production schedule

A

a plan that details what’s to be produced and when

24
Q

quality control

A

the use of inspections at various points in the production process to check for defects

25
quality assurance
the use of an external system so that a business achieves set standards in production
26
total quality management
an ongoing, business wide commitment to excellence thats applied to every aspect of the business's operation
27
waste minimisation
a process involving the reduction of the amount of unwanted resources produced by a business in an attempt to improve the efficiency and effectiveness of operations
28
lean management
an approach that improves the efficiency and effectiveness of operations by eliminating waste and improving quality
29
pull
avoid over production
30
takt
rate of production needed to meet customer demand
31
one piece flow
values added in a smooth flow one piece at a time
32
zero defects
identify defects as closely as possible to where they occur
33
csr
managements awareness of the social and environmental consequences of its actions
34
environmental sustainability
a business making decisions that'll allow it, and the rest of society, to continue to interact with the environment
35
global sourcing
the practice of seeking the most cost efficient inputs from overseas countries
36
global outsourcing
the contracting of a specific business operation to an external person/business in another country
37
supply chain management
range of suppliers from which the business purchases materials and resources
38
overseas manufacturing
the production of a good in a country different to the location of the business's HQ