business unit 3 aos 3 definitions

Question 1

operations management

Answer 1

all the activities in which managers engage to produce goods or services

Question 2

manufacturing business

Answer 2

a business that produces tangible goods

Question 3

service business

Answer 3

a business that provides intangible services

Question 4

inputs

Answer 4

resources used in the process of production

Question 5

processes/transformation

Answer 5

the conversion of inputs into outputs or resources into services

Question 6

outputs

Answer 6

the end results of a business’s efforts

Question 7

efficency

Answer 7

how well a business uses resources in achieving these objectives

Question 8

effectiveness

Answer 8

the degree to which a business has accomplished its stated objectives

Question 9

business competitiveness

Answer 9

the ability of a business to sell products in a market.

Question 10

tangibles

Answer 10

goods that can be touched

Question 11

intangibles

Answer 11

services that cant be touched

Question 12

website development

Answer 12

the creation and/or improvement of a connected group of pages on the internet that will be maintained by a business to promote and sell its products

Question 13

procurement

Answer 13

the process of researching and selecting suppliers, establishing payment terms, negotiating contracts, and the actual purchasing of resources that are vital to the operations of the business

Question 14

automated production line

Answer 14

comprises of machinery and equipment arranged in a sequence with components added to a good as it proceeds through each step

Question 15

computer aided design (CAD)

Answer 15

a computerised design tool that allows a business to create product possibilities from a series of input data

Question 16

computer aided manufacturing (CAM)

Answer 16

the use of software to direct and control manufacturing process

Question 17

materials management

Answer 17

strategy that manages the use, storage, and delivery of materials to ensure the right amount of inputs are readily available

Question 18

forecasting

Answer 18

a materials planning tool that relies on data from the past and present to develop a production plan in an attempt to reduce uncertainty

Question 19

inventory control

Answer 19

a system to make sure costs are minimised and the operations system has access to the right amounts of inputs when required

Question 20

just in time

Answer 20

a materials management strategy that ensures the right amount of material inputs will arrive only as theyre needed in the operations process

Question 21

production plan

Answer 21

an outline of the activities undertaken to combine inputs to create goods or services

Question 22

materials requirement planning

Answer 22

involves developing an itemised list of all materials involved in production to meet specified orders

Question 23

master production schedule

Answer 23

a plan that details what’s to be produced and when

Question 24

quality control

Answer 24

the use of inspections at various points in the production process to check for defects

Question 25

quality assurance

Answer 25

the use of an external system so that a business achieves set standards in production

Question 26

total quality management

Answer 26

an ongoing, business wide commitment to excellence thats applied to every aspect of the business’s operation

Question 27

waste minimisation

Answer 27

a process involving the reduction of the amount of unwanted resources produced by a business in an attempt to improve the efficiency and effectiveness of operations

Question 28

lean management

Answer 28

an approach that improves the efficiency and effectiveness of operations by eliminating waste and improving quality

Question 29

pull

Answer 29

avoid over production

Question 30

takt

Answer 30

rate of production needed to meet customer demand

Question 31

one piece flow

Answer 31

values added in a smooth flow one piece at a time

Question 32

zero defects

Answer 32

identify defects as closely as possible to where they occur

Question 33

csr

Answer 33

managements awareness of the social and environmental consequences of its actions

Question 34

environmental sustainability

Answer 34

a business making decisions that’ll allow it, and the rest of society, to continue to interact with the environment

Question 35

global sourcing

Answer 35

the practice of seeking the most cost efficient inputs from overseas countries

Question 36

global outsourcing

Answer 36

the contracting of a specific business operation to an external person/business in another country

Question 37

supply chain management

Answer 37

range of suppliers from which the business purchases materials and resources

Question 38

overseas manufacturing

Answer 38

the production of a good in a country different to the location of the business’s HQ