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business 3/4 > business unit 3 aos 2 definitions > Flashcards

business unit 3 aos 2 definitions Flashcards

1
Q

human resource management

A

the effective management of the formal relationship between the employer and employee

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2
Q

human resource manager

A

coordinates all activities from acquiring to terminating an employee from a business’s human resources

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3
Q

business objectives

A

the desired outcomes that a business intends to achieve

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4
Q

motivation

A

what drives a person to apply individual effort over a sustainable period of time

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5
Q

maslows hierarchy of needs

A

assumes that each of the five needs act as a source of motivation as long as they remain unfulfilled

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6
Q

physiological needs

A

basic human needs - shelter, food, satisfactory pay

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7
Q

safety needs

A

physical and emotional security - job security

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8
Q

social needs

A

sense of belonging and bonding - team work

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9
Q

esteem needs

A

respect and a sense of accomplishment - promotion and recongnition

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10
Q

self actualisation needs

A

personal growth and fulfilment - career advancement, development

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11
Q

goal setting theory

A

setting clear goals leads to increased effort and employee motivation

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12
Q

four drive theory

A

four fundamental drives that control motivation and emotions
drive to acquire
drive to learn
drive to defend
drive to bond

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13
Q

drive to acquire

A

desire to own material goods, status, influence

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14
Q

drive to bond

A

need to form relationships with others

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15
Q

drive to learn

A

desire to satisfy curiosity and learn new skills

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16
Q

drive to defend

A

need to remove all threats to safety in environment

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17
Q

performance related pay

A

means of rewarding employees through monetary compensation when they perform their duties in a manner that exceeds standards

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18
Q

career advancement

A

when a person takes a job with higher responsibility or increased opportunities to provide leadership

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19
Q

investment in training

A

the direction of finances into teaching employees skills

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20
Q

support

A

the assistance or services provided by the business to help employees to cope with difficulties that may impede their work performance

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21
Q

sanction

A

the penalty imposed on an employee which can range from a verbal warning to termination

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22
Q

on the job training

A

employees learn specific skills to perform tasks in the workplace

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23
Q

off the job training

A

employees learn specific skills in a location away from the workplace

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24
Q

training

A

teaching employees to perform more efficiently and effectively by increasing their knowledge and skills

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25
Q

development

A

process of providing employees with better knowledge as they gain more experience in their position

26
Q

employee self evaluation

A

process where employees carry out a process of self evaluation based on agreed criteria

27
Q

management by objectives

A

a process where management and employees agree on a set of goals for each employee, with all of these goals contributing to the business’s objectives as a whole

28
Q

appraisal

A

the formal assessment of how well an employee performs their role in the business over a period of time

29
Q

performance management

A

aims to improve both business and individual performances through relating business performance objectives to individual performance objectives

30
Q

employee observation

A

strategy where a variety of opinions on employees is sought with the aim of arriving at a comprehensive image of past and current performance

31
Q

essay method

A

journal for each employee

32
Q

critical incident method

A

similar to essay method but only with very good or very bad

33
Q

comparison method

A

employees are ranked based on criteria

34
Q

resignation

A

the voluntary ending of an employment relationship

35
Q

retirement

A

when an employee voluntarily leaves the workplace and workforce

36
Q

termination

A

when an employee leaves the workplace and workforce, ending the employment relationship

37
Q

redundancy

A

when a person’s job no longer exists, usually due to technological change

38
Q

voluntary redundancy

A

employees are informed of the situation and given the opportunity to nominate themselves

39
Q

involuntary redundancy

A

when an employee is asked to leave the business against their will because their job no longer exists

40
Q

dismissal

A

when the behaviour of an employee is unacceptable and a business terminated their employment

41
Q

unfair dismissal

A

when an employer dismisses an employee for discriminatory reasons

42
Q

entitlement issues

A

the rights to benefits employees have when they leave the workplace voluntarily or involuntarily

43
Q

transition issues

A

for retirement. above the requirements of the law

44
Q

outplacement services

A

assistance given to employees exiting the business voluntarily or involuntarily

45
Q

workplace relations

A

the interaction between employees and employers to achieve its strategic, tactical, and operational objectives

46
Q

employees

A

individuals who work for a business and expect fair pay and ethical treatment for their contribution

47
Q

trade unions

A

organisations formed by employees in an industry or occupation to represent them in efforts to improve working conditions and wages

48
Q

employer associations

A

organisations that represent and assist employer groups when making awards

49
Q

log of claims

A

list of demands made by workers against employers

50
Q

peak employer bodies

A

represent employer associations, usually affiliated with peak bodies

51
Q

peak union bodies

A

unions affiliated with state bodies

52
Q

awards

A

legally binding document determined by the fwc that outlines minimum wages and conditions for whole industries

53
Q

individual contract

A

covers those employees who arent under an award or enterprise agreement

54
Q

penalty rates

A

additional wages paid to employees that work overtime

55
Q

modern award

A

sets out minimum terms and conditions on top of 10 employment standards

56
Q

enterprise agreements

A

collective agreement made in the workplace between an employer and union acting on behalf of its employees

57
Q

negotiation

A

method of solving disputes where a discussion between the two parties results in a compromise and formal/informal agreements

58
Q

grievance procedure

A

formalised set of steps where the employer and employee resolve matters relating to complaints

59
Q

arbitration

A

involves a third party such as the fwc hearing both arguments in a dispute and determining the outcome

60
Q

conciliation

A

a process that occurs when a third party participates in the resolution of a dispute through discussion

61
Q

mediation

A

confidential discussion of issues in a non threatening environment with a neutral third party that helps get to an agreement without suggestions

62
Q

factors of the goal setting theory

A

clarity, feedback, task complexity, challenge, commitment

business 3/4 (8 decks)

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