business test 4 Flashcards
human capital and human resources
human capital is essential to any organizations long term performance, human resources are the key to organizational success and failure
what are the major human resource responsibilities
they are attracting a quality workforce, developing a quality workforce and maintaining a quality workforce
concerned with defining goals for a future direction and determining on the missions and resources to achieve those targets.
planning
the ability to influence others
power
what are the two types of power
personal and positional
personal power sources
referent and expert
positional power sources
reward power coercive power and legitimate
three styles of leadership
- autocratic style- emphasizes task>people command and control fashion
- laissez-faire style-shows little concern for task lets the group make decisions laid back attitude
- democratic style-committed to task and people involving people while getting things done
managers enable and help others to gain power and achieve influence
empowerment
_________ leaders develop special leader follower relationships and inspire others in extraordinary ways
charisma
work outcome of positive value
reward (extrinsic-given, intrinsic-natural)
ERG theory
there are three levels
1existance needs-desires for physiological and material well being
2.relatedness needs-desires for satisfying interpersonal relationships
3.growth needs-desires for continued psychological growth and development
law of immediate reinforcement
more immediate the delivery of a reward the more reinforcement value it has
a leader who brings to the situation a clear and compelling sense of the future as well as an understanding of the actions needed to get there successfully.
visionary leadership
is a leadership style in which leaders encourage, inspire and motivate employees to innovate and create change that will help grow and shape the future success of the company
transformational leadership
these leaders motivate their employees by promoting the reward for doing a good job
transactional leadership
maslow’s heirarchy
lower order needs:
-physiological safety and social needs
-desires for physical and social well being
higher order needs:
-esteem and self actualization needs
-desire for psychological growth and development
contingent reinforcement
law of contingent reinforcement-
reward delivered only if desired behavior is exhibited
steps in hiring
- completion of a formal application form
- interviewing
- testing
- reference checks
- physical examination
- final analysis and decision to hire or reject
_________ is commonly defined as the shifting of authority and responsibility for particular funcitons tasks or decisions from one person (usually a leader or a manager) to another
delegation
guidelines for punishment
- tell the person what is being done wrong
- tell the person what is being done right
- match the punishment to the behavior
- administer punishment in private
- follow laws of immediate and contingent reinforcement
