business test 4

Question 1

human capital and human resources

Answer 1

human capital is essential to any organizations long term performance, human resources are the key to organizational success and failure

Question 2

what are the major human resource responsibilities

Answer 2

they are attracting a quality workforce, developing a quality workforce and maintaining a quality workforce

Question 3

concerned with defining goals for a future direction and determining on the missions and resources to achieve those targets.

Answer 3

planning

Question 4

the ability to influence others

Answer 4

power

Question 5

what are the two types of power

Answer 5

personal and positional

Question 6

personal power sources

Answer 6

referent and expert

Question 7

positional power sources

Answer 7

reward power coercive power and legitimate

Question 8

three styles of leadership

Answer 8

1. autocratic style- emphasizes task>people command and control fashion
2. laissez-faire style-shows little concern for task lets the group make decisions laid back attitude
3. democratic style-committed to task and people involving people while getting things done

Question 9

managers enable and help others to gain power and achieve influence

Answer 9

empowerment

Question 10

_________ leaders develop special leader follower relationships and inspire others in extraordinary ways

Answer 10

charisma

Question 11

work outcome of positive value

Answer 11

reward (extrinsic-given, intrinsic-natural)

Question 12

ERG theory

Answer 12

there are three levels
1existance needs-desires for physiological and material well being
2.relatedness needs-desires for satisfying interpersonal relationships
3.growth needs-desires for continued psychological growth and development

Question 13

law of immediate reinforcement

Answer 13

more immediate the delivery of a reward the more reinforcement value it has

Question 14

a leader who brings to the situation a clear and compelling sense of the future as well as an understanding of the actions needed to get there successfully.

Answer 14

visionary leadership

Question 15

is a leadership style in which leaders encourage, inspire and motivate employees to innovate and create change that will help grow and shape the future success of the company

Answer 15

transformational leadership

Question 16

these leaders motivate their employees by promoting the reward for doing a good job

Answer 16

transactional leadership

Question 17

maslow’s heirarchy

Answer 17

lower order needs:
-physiological safety and social needs
-desires for physical and social well being
higher order needs:
-esteem and self actualization needs
-desire for psychological growth and development

Question 18

contingent reinforcement

Answer 18

law of contingent reinforcement-

reward delivered only if desired behavior is exhibited

Question 19

steps in hiring

Answer 19

• completion of a formal application form
• interviewing
• testing
• reference checks
• physical examination
• final analysis and decision to hire or reject

Question 20

_________ is commonly defined as the shifting of authority and responsibility for particular funcitons tasks or decisions from one person (usually a leader or a manager) to another

Answer 20

delegation

Question 21

guidelines for punishment

Answer 21

• tell the person what is being done wrong
• tell the person what is being done right
• match the punishment to the behavior
• administer punishment in private
• follow laws of immediate and contingent reinforcement