Be the Ultimate Assistant Flashcards
Manners are absolute
Follow up after not hearing from someone about a situation. Always send thank you notes for attending and thank you notes for various reasons. Give the people your undivided attention (do not play with your phone or do other activities while you are talking or interacting). Hold doors open for others. If someone looks lost, ask to assist in helping them or finding out what to do. Go out of your way to help someone (even if they rarely help you). Don’t interrupt people while they are speaking. Correctly spell and pronounce names. DO NOT wait to send thank you notes\gifts and to express appreciation. **You can also send, “I’M SORRY” gifts when you have done something in error! Return calls immediately, the same day, or on the next business day.
Unrooted lifestyle
You will be doing your job from different places, change is always happening here. Sometimes you will live in their home or guest house (this is common in Los Angeles).
You are the captain of the ship
There is a need for someone to be in charge and know what is going on, most often, that is the assistant. You are the go-to person in a crisis. You will do public speaking. Professional celebrity assistants must solve problems fast, pull off last minute saves, and perform small miracles.
Your personal relationships are your secret weapon
**Have a drop dead Rolodex full of a TON of people that you have business and personal (of course you would have both) relationships with who know you and can make your job magic, plus, give you an outstanding reputation. Be a popular, social, sexy assistant.
Assistant defined
Assistant- A person who helps, aids, abets, does for, enables, accompanies, attends, escorts, cooperates, comforts, and supports another.
The gift I give is Time
I handle all of the small details that go no in their daily lives so they do not have to feel overwhelmed and can enjoy their lives (for example, if they are out of the country, I take care of their home and animals. I special order tickets at the box office and the tickets are ready for them when they arrive at the theatre.
Parental Skills
You must enjoy making sense out of nonsense.
Qualities to Have:
Qualities to have: detail oriented, self-motivated, protective and nurturing. The ability to instantly prioritize and then re-prioritize as the situation changes. Ability to anticipate needs. You are: o Resourceful o Have people skills o Are spontaneous o Flexible o And have good communication skills
Your Boss: Can you make this happen?
YES, is always the answer to, “Can you make this happen?” Sometimes you will need to offer perks and gifts for people when money and charm does not work for you. If you client, for example, needs to get seats on a booked flight, you can offer concert tickets or rare shoes in exchange for tickets on the plane.
Confirm Appointments and Meetings
Reconfirm appointments 2 days before hand with a live, human being.
Be Handy
Be sure office supplies and any other needed tools are stocked at all times. Know how to run and fix all gadgets (fax machine, iPhone, etc.). Keep all of the instruction manuals.
Note Taker
Be sure that you keep a notepad with you at all times to jot things down. It is not a good idea to rely on “just remembering”.**LOVE MAKING LISTS
Network for Life
EVERYONE you meet is important and in your life for a lifetime. You have to be close to everyone because you will need help from them one day or favors (policemen, county clerks, etc.). Personal relationships and connections with EVERYONE (the busboy to the celebrity millionaire) are important to cultivate. You must know who you can call to get the job done WELL.
Be personable, in the traditional sense
Communicating face to face has become more special because most of the time we are communicating impersonally through email, text, etc. Do not get sucked in to the impersonal, communication world, it is easy to skip over feelings. Be present, polite, have good manners, and be personable. **Spend extra time chatting with people, being social, and gossiping!—This also helps in getting you ahead!
What are the latest hotel and restaurant trends?
Read entertainment and food websites and dining guides in magazines and newspapers so you can find out about the new and trendy, “in” restaurants and hotels.