B5 - Responsibilities of Organisations Towards people Who Work in Health and Social Care Services

Question 1

Define code of conduct

Answer 1

A document outlining the standards of professional practice and conduct required of health and social care professionals based on legal requirements and best practice guidelines

Question 2

What is the importance of staff understanding and implementing the code of practice

Answer 2

It ensures staff are working to the highest standards
It ensures they are meeting all legal requirements
It ensures that they are following guidelines specific to the setting and the client group to ensure best practice
All staff will be following the same guidelines so will know what to do in a given situation
It provides reassurance for clients and their families

Question 3

Define the National Occupational Standards

Answer 3

statements of standards of performance individuals should achieve in a workplace , including elements of underpinning knowledge and understanding

Question 4

Ways a setting can ensure its workers are able to meet the National Occupational Standard

Answer 4

Arranging relevant training courses, including CPD and induction training for new staff

Ensuring mentoring is available for more experienced staff
Ensuring workers know and understand the settings policies and procedures
Ensuring effective assurance processes eg observation to identify skills gaps

Question 5

Define CPD

Answer 5

the way that professionals continue to learn develop and update their skills and knowledge throughout their careers

Question 6

Reasons why it important for staff to carry out CPD

Answer 6

To be up to date with latest legislation
To ensure that they are able to practice effectively
To meet revalidation requirements and maintain professional registration
To ensure quality of care for service users
To enable career progression and learn new skillss

Question 7

How can organisations ensure staff are safeguarded

Answer 7

Having internal and external complaints procedures
Encouraging membership of trade unions and professional associations
Following protocols of regulatory bodies
Having effective whistleblowing procedures in place

Question 8

The importance of trade union membership

Answer 8

They protect and promote the rights of members
They support members in disputes or complaints
They offer support and legal advice to members