B4A - The Roles of Organisations That Regulate and Inspect Health and Social Care Services Flashcards
Who are the care quality commission and what do they do
an independent regulator of health and social care in England The CQC monitors, and inspects health services eg hospitals they aim to make sure that settings meet quality and safety standards and maintain high standards of care
CQC vs ofsted
CQC insects health care services and adult social care services whereas Ofsted regulated education services
How can the CQC obtain information about a setting
By gathering evidence from service users
Gathering evidence from staff interviews
Looking at policies, procedures and written records of care
Observing practice
Reviewing complaints procedures
What is the purpose of an ofsted inspection
To ensure high standards in children’s or education services
To identify any issues in children’s and education services
To ensure settings are supported to improve standards
To ensure that care is delivered safely and effectively
How are the results of an inspection shared
With the settings management together with the requirements to improve or what went well
The results are then published on the CQC or Ofsted website
The report is made available to all staff and service users and their families
How are settings graded
- Outstanding
- Good
- Requires improvement
- Inadequate
Ofsted are currently under review due to the grading causing increased stress
Ways that a setting may respond to an inspection
Implementation of an action plan
Putting further staff training in place
Implementing changes in practice
Implementation of changes to working practice
Writing new policies and procedures
Improvement of leadership
How can inspections enforce change
Enforcing and assessing changes to policies or procedure
Issuing a warning notice or requirement notice
Inspectors can limit the range of care a setting can provide
Pursuing a criminal investigation
Day to day changes that may occur in a setting after an inspection
Changes to policies or procedures
Updating of record keeping procedures
Improving of line management
Improvement of partnership working
Improvement of cleaning and hygiene procedures
How are services improved by inspection
Identifying where improvement needs to be made
Procedures may be updated
Staff may receive training The body will re inspect to ensure improvements have been made
Day to day practice will be improved and the care of service users will be enhanced
How does the regulatory body ensure changes have been made
Reinspection within an identified timescale
Further interviews with staff and service users and observation of practice
Monitoring of records and the level of complaints
