A5 - monitoring the work of people in health and social care settings Flashcards
Define line manager
a person responsible for managing the work of an individual they are usually of a higher level than the person they manage
Roles of a line manager
Monitoring the standards of work
Setting routine’s and tasks
Observing the person and setting targets
If standards fall short they are responsible for addressing the issue with a discussion or complaint
What is the CQC
The agency responsible for inspecting health and social care settings
Define whistleblowing
when a care worker reports another staff member for poor practice
How can service user feedback be obtained
A comments or suggestions box
Asking for feedback after using services
Using a patient group or forum
Complaints by service users to management
Why might a criminal investigation be brought against a health and social care worker
In cases of abuse
In cases where the law has been broken
