B3 - Ways Organisations Present Interests Of Service Users Flashcards
How can charities represent the interests of service users
Giving advice and information
Raising awareness
Providing equipment and services
Challenging prejudice and discrimination
Fundraising
Carrying out research
Representing interests to the government
What do pressure groups do
aim to improve services offered to their client group and may try to influence government decisions and public opinion
Define patient group
a group of people who represent the interests of service users and members of the public with particular health needs. They provide on NHS services and carry out research and volunteer for projects
Why is advocacy important
provides opportunity for people to put forward their choices and helps to ensure their wishes and preferences are put forward
Helps to empower people
Helps put forward peoples rights
Who may act as advocate
Family, friends or carers
Individuals from a charity
A person may be their own advocate
Roles of an advocate
speak for people in meetings
Put forward their needs and preferences
Access info for a person
To challenges decisions around care
To explain and explore choices
To stand up for people’s rights
How can a complaints procedure protect people
By ensuring setting provide high quality care
By protecting individuals from poor practice
By monitoring the work of staff and ensuring they are held accountable
By ensuring equality of care
Describe the whistleblowing policy
staff who observe or suspect poor practice will report to a manager/police/ professional body or press to bring about change
