B3 - Way organisations represent interests

Question 1

Charities

Answer 1

charity = an organisation set up to represent people with specific needs

Question 2

Patient Groups

Answer 2

• represents the interests of people with particular health needs
• provide feedback on NHS services
• provide volunteers
• take part in NHS research

Question 3

Advocacy

Answer 3

If a service user has serious communication problems an advocate may speak on their behalf
- usually volunteers/ family
- they get to know the service user, so they can accurately represent their need, wishes and preferences

Question 4

Complaints policies

Answer 4

all care settings have formal complaints procedures
If a service user complains they have a right to:
- have their complaint dealt with
- have a complaint formally investigated
- be told the outcome of their complaint

anyone is allowed to complain if they feel the standard of care isn’t enough

Question 5

Whistle blowing policies

Answer 5

provide protection for staff who tell the press or other external organisations the setting in which they work that the quality of care at their workplace is poor