B2 - Issues that affect access

Question 1

Referral

Answer 1

The referral can be:
- self referral
- third party referral
- professional referral

Question 2

Self-referral

Answer 2

when you contact a care provider yourself
- self referral is usually done to primary services

Question 3

Third-party referral

Answer 3

a person contacting a care provider on another persons behalf

Question 4

Professional referral

Answer 4

when a care professional contacts another service to request support for a service user

Question 5

Assessment

Answer 5

Local authorities have a duty to carry out a community care assessment

Question 6

Eligibility Criteria

Answer 6

1. a physical +/or mental impairment or illness
2. an inability to achieve at least two of the following daily activities
   - eat food
   - wash themselves
   - etc

Question 7

Barriers to access

Answer 7

these barriers prevent services users from accessing a service, it may lead to service users not receiving the care they need and have a right to:
- language
- geographical
- financial
- scarce resources
- communication
- specific needs

Question 8

Language

Answer 8

• if English isn’t service users first language
• no interpreter available
• hearing impaired and no signer available

Question 9

Geographical location

Answer 9

• inconvenient location of service
• public transport
• cost of travelling

Question 10

Financial

Answer 10

• potential loss of wages
• pay someone to look after young children

Question 11

Scarce resources

Answer 11

• long waiting times
• lack of beds
• restricted opening times

Question 12

Communication

Answer 12

• feel discriminated against
• feel prejudice against them

Question 13

Specific needs

Answer 13

may not be able to ask for help, need an advocate, or miss appointments

Question 14

Examples of specific needs

Answer 14

• people with learning difficulties
• people with ill mental health
• older people
• children
• refugees
• transgender people