B3 Flashcards
List 4 aims of charities in health and social care
- To support specific groups of individuals.
2.Partnership working - Prevent discrimination
- Provide advice and services
- Represent their interests to the government
- Raise money
7.Challenge prejudice
8.Carry out research
9.Change out public attitudes
Define Patient groups
Patient groups are not-for-profit organisations where they have the responsibility to involve the public about running local health services
Name an example of a patient group
The patients association
Define advocacy
Advocacy is when speaking and representing on behalf of someone to display their best interests
Role of advocacy
Advocacy ensure patients are being supported with respect and dignity, and have their best interests available while preventing discrimination
If someone experiences an advocacy they may feel ____
Empowered
If someone is an advocate, it enables a service user to : (4)
- Express their views and their concerns
- Access information and data
- Defend and promote their rights and responsibilities
- Explore choices and discrimination
- Challenge discrimination and avoid the effects of being labelled or stigmatised
List 2 examples of individuals who may benefit from an advocate
- People with speech difficulties
- People with learning disability
What external company will deal with complaints?
The CQC
List the 3 rights service users have if they make a complaint.
- Have their complaint dealt with efficiently and in a timely way
- Have their complaint formally investigated
- Be told the outcime of their complaint
Examples of organisations which must have complaints procedure (4)
- Hospitals
- GP surgery
- Dentists/opticians
- Local authorities
Examples of organisations which must have complaints procedure (4)
- Hospitals
- GP surgery
- Dentists/opticians
- Local authorities
List 4 external organisations where you can complain, too:
- Nursing and midwifery council
- Royal college of nursing
- General medical council
- Health and care professions Council