B3

Question 1

List 4 aims of charities in health and social care

Answer 1

1. To support specific groups of individuals.
   2.Partnership working
2. Prevent discrimination
3. Provide advice and services
4. Represent their interests to the government
5. Raise money
   7.Challenge prejudice
   8.Carry out research
   9.Change out public attitudes

Question 2

Define Patient groups

Answer 2

Patient groups are not-for-profit organisations where they have the responsibility to involve the public about running local health services

Question 3

Name an example of a patient group

Answer 3

The patients association

Question 4

Define advocacy

Answer 4

Advocacy is when speaking and representing on behalf of someone to display their best interests

Question 5

Role of advocacy

Answer 5

Advocacy ensure patients are being supported with respect and dignity, and have their best interests available while preventing discrimination

Question 7

If someone experiences an advocacy they may feel ____

Answer 7

Empowered

Question 8

If someone is an advocate, it enables a service user to : (4)

Answer 8

1. Express their views and their concerns
2. Access information and data
3. Defend and promote their rights and responsibilities
4. Explore choices and discrimination
5. Challenge discrimination and avoid the effects of being labelled or stigmatised

Question 9

List 2 examples of individuals who may benefit from an advocate

Answer 9

1. People with speech difficulties
2. People with learning disability

Question 10

What external company will deal with complaints?

Answer 10

The CQC

Question 11

List the 3 rights service users have if they make a complaint.

Answer 11

1. Have their complaint dealt with efficiently and in a timely way
2. Have their complaint formally investigated
3. Be told the outcime of their complaint

Question 12

Examples of organisations which must have complaints procedure (4)

Answer 12

1. Hospitals
2. GP surgery
3. Dentists/opticians
4. Local authorities

Question 13

Examples of organisations which must have complaints procedure (4)

Answer 13

1. Hospitals
2. GP surgery
3. Dentists/opticians
4. Local authorities

Question 14

List 4 external organisations where you can complain, too:

Answer 14

1. Nursing and midwifery council
2. Royal college of nursing
3. General medical council
4. Health and care professions Council