B2

Question 1

What does ‘access to services’ mean when it comes to health and social care?

Answer 1

If an individual is unwell, they need to arrange to communicate to access the specific services

Question 2

Sometimes to access services, you need to be ___

Answer 2

referred

Question 3

How many referring methods are there?

Answer 3

There are 3 main referring methods

Question 4

in order to access services that are suitable, individuals need to consider the 3 following things:

Answer 4

1. referral
2. assessment
3. eligibility criteria

Question 5

Define referral

Answer 5

Referral is when a health and social care professional will pass on details about an individual to another organisation because they have identified specific needs and requirements

Question 6

List the 3 types of referrals.

Answer 6

1. self referral
   2.professional referral
   3.third party referral

Question 7

What is self referral?

Answer 7

Self referral is when an individual which contact that care provider directly.

Question 8

What is professional referral?

Answer 8

Professional referral is when a health or care professional will contact the organisation as they have identified specific needs of the individual

Question 9

What is third party referral?

Answer 9

Third party referral is when a friend or relative will contact the services on behalf of you

Question 10

What are the two types of assessments in health and social care?

Answer 10

The two type of assessments in health and social care is :
1. community care assessments
2. needs assessments

Question 11

Who have the responsibility of taking out these assessments?

Answer 11

local authorities

Question 12

List 2 adult social services roles who may take out the assessments?

Answer 12

1, social worker
2. care manager

Question 13

List 2 things that assessments consider

Answer 13

1. SU needs
   2, Their choices and their goals

Question 14

What is ‘eligibility criteria’

Answer 14

A criteria which is used to decide whether the service user is entitled to support

Question 15

Who is responsible for the eligibility criteria?

Answer 15

The local authority’s social care department

Question 16

What 3 assessment criteria does an individual have to meet to be provided with personal care?

Answer 16

1. physical/mental impairment/illness
2. the person would not be able to achieve two or more personal outcomes
   3.negative wellbeing impact

Question 17

What are ‘barriers to services’?

Answer 17

Barriers to services refers to issues that prevent people from using health and social care services

Question 18

List 6 barriers to care

Answer 18

1. specific needs
2. individual preferences
3. financial
4. geographical
5. social
6. cultural

Question 19

List 3 forms of how language/disability needs may impact someone from accessing services

Answer 19

1. ESOL
2. illiteriate
3. Jargon

Question 20

Give 3 examples of specific needs, and how they are barriers to care

Answer 20

1. lps disability
2. old people or children
3. refugees

Question 21

Individual preferences - 3 examples of how they are barriers to care

Answer 21

1. Choosing to not access services
2. religious reasons
3. old people who want, to be independent

Question 22

Financial preferences - 3 examples of how they are barriers to care

Answer 22

1. Paying for services
   2.Cost of prescription
2. Low income but not entitled to financial support

Question 23

Explain how socially and culturally there can be barriers to accessing services

Answer 23

socially:
1. lack of knowledge and understanding
2. ‘too young’ or ‘too old’ to access services

culturally
1, not expected to go ‘outside family’ for support
2.not speaking about personal health issues because of gender issues
3. not seeking support because religion relies on herbs

Question 24

List 3 psychological barriers

Answer 24

1. bad past experience
2. panic attacks/phobias
3. afraid of treatment