A5

Question 1

Give 2 reasons why monitoring needed within health and social care?

Answer 1

Monitoring is required throughout health and social care to ensure that:

Work is too the correct standard of delivery
Service users are not at risk and provided with dignity and respect

Question 2

List 4 methods used when monitoring health and social care services

Answer 2

1. Line management
   2.whistleblowing
2. feedback form
3. external inspections by the cqc, gmc, hcpc, nmc and rnc

Question 3

Define matrons

Answer 3

A leader who is in charge of group wards and they will take responsibility to ensure excellent patient care and safety.

Question 4

How do the CQC carry out inspections? List 3 ways.

Answer 4

The CQC carry out inspections through:

1. collection of su feedback (within this complaints well)
2. analysis of data
3. interviews with staff

Question 5

Define whisteblowing

Answer 5

Whistle blowing is a piece of legislation which staff can use when they believe there is wrongdoing within the work environment

Question 6

Give 2 examples where a staff member in a health and social care setting may have decided to go through the whistleblowing legislation

Answer 6

1. unsafe patient care
2. untrained staff

Question 7

When it comes to service user feedback, what do GP surgeries provide to allow patients to provide feedback?

Answer 7

GP surgeries can provide a ‘Patient participate groups’

Question 8

What do ‘Patient participate groups’ provide?

Answer 8

‘patient participate groups’ monitor the quality of service as well as complaints, comments and compliments