Analysis and Managing stakeholders - Module 6 Flashcards
Identify the stakeholder categories on the stakeholder wheel:
Partners
Suppliers
Regulators
Employees
Managers
Owners
Competitors
Customers
What technique do we use to manage and analyse stakeholders ?
The power Interest grid
What group should we watch on the interest power grid ?
Low interest, High power
What group should we keep satisfied on the power interest grid?
High power, Some interest
What group should we have constant management of on the power interest grid?
High power, High interest
What group should we keep on side on the power interest grid ?
Some power, range of interest
Give me an example of someone who may have some power, range of interest
Middle management
What individual may be in the high power high interest section of the power interest grid ?
Business Sponsor
Explain the following attitudes:
Champion
Supporter
Neutral
Critic
Opponent
Blocker
What is a RACI ?
A responsibility assignment matrix, helping identify where a stakeholder is involved in the work and to what extent
What does RACI stand for ?
Responsible
Accountable
Consulted
Informed
What is CATWOE ?
A framework for defining and analysing business stakeholder perspectives
What does CATWOE stand for?
Customer
Actor
Transformation
World View
Owner
Environmental
